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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel Room was clean and comfortable and in the center of my traveling circle.
Business response:
Thank you for taking the time to share your experience. It is great to read your room was clean and comfortable to your liking. We are also glad your overall stay was a pleasant one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Pros and cons The room was newly renovated. The only negative thing I have to comment about is the top cover. I didn't realize that they do not change the top covers. when I went to do the bed the next day I realized there was a substance which was brown (I am hoping it was chocolate and not the other type of brown stain). I knew it was not because of me because I didn't eat anything brown and certainly did not eat on the bed and did not sleep directly under the top cover (Thank god for that). When I informed the front desk ... read more
Business response:
Your feedback is important. Thank you for sharing. I am thrilled to read that you favored our latest renovation and that you valued the customer service you received; however, I am disappointed about the top cover issues, which I have addressed with our housekeeping staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Good room at a great price. The hotel has been recently renovated so it is pretty clean and new. It's a great place for the cost. The rooms are quiet and the kitchenette was clean. There isn't much in the way of breakfast but the kitchenette means you can bring your own food. We would stay here again.
Business response:
I want to thank you for taking the time to post a review of your stay. We pride ourselves on providing clean and friendly hotels, so we are happy to hear we met this goal during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Daytime staff and manager were fantastic. Make sure to ask for anything you need from them, the night shift woman at the front desk is rude, acts like you're a burden, and takes absolutely forever to get what you ask for (5 min in a coffee maker seemed unreasonable). New manager is the nicest hotel manager I've met in a long time!
Business response:
I want to thank you for taking the time to post a review of your stay. It was disheartening to read that we were unable to get you a coffee maker in a reasonable amount of time and with a smile; however, we are so glad that you found our new manager to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Convenient, clean, reasonable Clean and quiet. Nice room. My wife was disappointed that they don't have hair dryers.
Business response:
Thank you for taking the time to share your experience. It is good to know you received convenience and acceptable room accommodations while staying at our hotel. However, please accept our apologies about the lack of hair dryers on our property. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Room was very nice and comfortable but the alarm clock was broken and could not be turned off from being on alarm that went off each night at midnight. The continental breakfast was either muffins, oatmeal, or granola bars.
Business response:
Thank you for taking the time to share your experience. I am glad to see you had a pleasant stay; however, please accept our apologies on the issue with the alarm clock. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Served its purpose Check in clerk was sweet as can be. Room was basic, but clean. Check out clerk not so friendly.
Business response:
Thank you so much for posting a review of our hotel. We appreciate the kind comments about our staff member that you encountered at check in being "sweet as can be"; however, we apologize that our morning clerk was not nearly as chipper, we will work with them on this and appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 1,042 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.