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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for a night Check in was very slow, bathroom smelled like smoke even though we requested smoke free and "breakfast" consisted of muffins and granola bars. Room was satisfactory and bed very comfortable. Ok for a nights stay but will probably look somewhere else if staying in the area again.
Business response:
Lisa, thank you for staying with us. We’re glad overall you had a pleasant stay and that you liked your room and comfy beds. With that said, I am sorry for the inconvenience you encountered in your room during your visit. I’ll be sure to share your feedback with my housekeeping and team in order to step up our game. We hope the positive aspects of your stay will bring you back again. Sincerely, General Manager
clean My room 316 was clean. One of the nightstand lights wouldn't turn on. This hotel doesn't have ice makers for guest. Other than that not bad. It was quiet and a good night's sleep.
Business response:
Chris, thank you for being our guest at Extended Stay America - Indianapolis - Castleton. We are pleased to read you enjoyed your overall stay, but we are sorry for not meeting all of your expectations. Please know, as we have a full-size refrigerator in all of our suites which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Nychola, thank you for staying at Extended Stay America - Indianapolis - Castleton. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Enjoyable stay Friendly staff, conveniently located and great overall stay.
Business response:
Thank you for choosing to stay at Extended Stay America - Indianapolis - Castleton. We’re happy to read that you had a wonderful stay and you liked our convenient location and courteous staff. We appreciate your business and hope to see you back. Sincerely, General Manager
We stayed there four days. Our room was never cleaned and we had to ask for clean towels from the front desk
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback and hope you will choose to stay with us again. Sincerely, General Manager
Not bad Overall it's a decent hotel. The walls are thin and our room could've been cleaned better. All of the lights by the beds and the alarm clock were unplugged which I thought was strange. It's in a great location with many restaurants and a lot of shopping just minutes away.
Business response:
Heather, thank you for being our guest at Extended Stay America - Indianapolis - Castleton. We are happy to know you liked our convenient location and that your overall visit was a pleasant one. We also appreciate your observations for your room and have taken a note of it. We hope to welcome you back soon and provide you with a better experience. Sincerely, General Manager
Everything was great besides the room didn't get cleaned at all over the weekend. We requested an extra blanket and never received it the whole weekend.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Indianapolis - Castleton. We are glad you had a comfortable stay and liked some aspects of our hotel. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. We will use your feedback in an effort to improve service and facilities. We hope we have the opportunity to ma... read more
Indy Trip The reasons I was unable to give this hotel a higher rating was due to a very limited television station selections, even though there was one Japanese station available. The "to go" breakfast was inconsistent and of low quality. The four days I stayed there only available to go breakfast choices were cellophane wrapped muffins and energy bars. One morning no muffins were available. Some mornings there was dark and light roast coffee with no decaf ever. One morning dark roast only and no hot water. The last day, Fr... read more
Business response:
Nathan, thank you for staying with us and for reviewing your experience. We are happy to note that you liked your room with a kitchenette and our location. That being said, please accept our apologies for the inconvenience you had with our grab-and-go breakfast and with the selection of channels. Rest assured we take feedback such as yours to heart and will use it to fine tune our procedures to better serve you. We hope you will give us a chance to make a better impression on a future visit. Sincerely, General Manager
Very good overall. I would stay there again. Affordable and good amenities.
Business response:
Thank you for being our guest at Extended Stay America - Indianapolis - Castleton. We are thrilled to know you found us to be a great value in the area and that our service, as well as facilities, were up to your satisfaction. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 1,042 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.