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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people but... Staff was very polite. Hotel needs an update and my room windows were left open to offset the smell of the room which I realized after returning the second day. Breakfast is coffee and a snack. Unfortunately there is a hospital next door and you're gonna hear some sirens.
Just there for an overnight stay. The bed was very uncomfortable.
Overbooked Room was fine, good value for the money. However, I booked a room with two beds, and upon check in was informed that the hotel was overbooked, so now I would have a room with one bed. No compensation for this. Awkward, had my second person decided to stay.
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. It was a pleasure to read that you felt we were a "good value for the money", but we were disappointed that we did not have the room type you requested. To ensure your experience is not repeated, going forward we will be more proactive in notifying guests in situations like this. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that you will give us the o... read more
Never again I wouldn't know. When we arrived, we were informed that the hotel was full and they did not have a room for us. This was despite the fact that we had a confirmed reservation, my group was traveling from several hours out of state, and we had other friends, also travelling from the same area, waiting for us there. We ended up across town in a smaller hotel (and my rating for that one would not be favorable--I've only rated this one average because I couldn't post my experience without some form of measurement).
Great stay Overall my stay was great expect for the water taking forever to get hot.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate the kind comments about your "great" stay; however, we apologize that the hot water was rather slow going; perhaps it was because we were so busy this weekend, regardless we will look into it and appreciate you bringing it to our attention. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
You get what you pay for. The hotel was nice & clean. However, the bed & sheets were hard. The walls are thin you can hear all the noise in the hallway.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate the kind comments about how nice and clean our property was; however, we apologize that you found our mattresses and sheets too hard for your liking. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Disappointed in breakfast
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that our breakfast options disappointed you. We can assure you that your insight will help us to reconsider some of our options in the future. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Shower wasn't in great condition, but worked and I called down to the desk for an extra pillow, but they didn't have one. Decent hotel.
Business response:
Thank you for taking the time to share your experience. I am glad to see you had a pleasant stay, despite the issues you had with the shower, which has been addressed by our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 996 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.