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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Bimal, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice hotel, newer looking...hard check-in Hotel is neat, clean and beds were very comfortable. We had called ahead to let them know we would be checking in late but no one told us there is a "special process" for late check in. No desk staff and a sign stating a number to call for assist. Called 3 times, phone rolled oved to answering service that could not help. Went knocking on staff doors to find someone. Found staff in laundry. No apology, no recognitiin the posted number rings to an empty room (we could hear it). There ... read more
Business response:
Sarah, thank you for being our guest. It’s nice to know you liked your comfortable room and found us to be a good value. However, we are sorry for the service issues you experienced while being here. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We regret the inconvenience caused and look forward to making your next stay a perfect one. Sincerely, General Manager
nice clean hotel easy access to everything, lots of restaurants to choose from
Business response:
Kim, thank you for sharing your positive feedback about Extended Stay America. We are glad to read our well-kept property and convenient location helped make your stay a memorable one. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
so so stay at extended stay america great location but not charming experience not enough wash cloths no eating utensils or plates also few eat and go items
Business response:
Janetta, we are happy to read that our location was up to your satisfaction. However, we are disappointed our dishware policy was not communicated to you during your check-in. To ensure cleanliness for every guest, we keep the kitchenware at our front desk and our team is happy to deliver them to the guest's suite. Thank you for your feedback, and we hope to welcome you back for much better experience when in the area. Sincerely, General Manager
Basic but price is good The staff at this hotel is very nice and are really trying to make everyone's stay great. The room itself is nice but lacks supplies. We did not have any maid service during our stay requiring us to retrieve necessary items like clean towels directly from the front desk. We didn't spend much time at the hotel so it was good for the price but was lacking in comforts.
Business response:
Thank you for your review of our hotel. We are pleased you had an overall nice stay and liked the service offered by our staff. We are sorry if our front desk did not clearly communicate about our housekeeping service and kitchen amenities. Our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. We would also like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our bran... read more
Water pressure was meh Shower water pressure was meh. Bed itself was not uncomfortable, but the pillows were stiff and the blankets were not great. No shampoo provided for the shower.
Business response:
We appreciate you being our guest. We apologize for falling short of your expectations regarding our in-room amenities and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
girls trip
Business response:
We appreciate you being our guest. It’s a pleasure knowing you an overall enjoyable trip. We hope to welcome you back soon. Sincerely, General Manager
Overall, the hotel gave me what I needed--a clean and quiet place to stay for the night. Based on the hotel description and other reviews, I did not expect to use the breakfast bar. After checking the breakfast bar, I had a coffee and nothing more. I would not want to pay more for the room to have a better breakfast at the hotel since I found a Cracker Barrel restaurant only a block away. Personally, I like a softer bed; however, I slept just fine.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We appreciate your positive feedback. Please visit with us again the next time you are in the area. Sincerely, General Manager
Nice! Nice staff. Easy check in. The bed wasn't immensely comfortable, but they never are. The only real complaint I would have is that they don't tell you at check in that there are no "apartment like" provisions in the room, like glasses, pans, plates, etc. There is a small note in the room that you can request at the desk. Not a big deal, but after a 3 hour flight and a two hour drive, I went straight to the grocery expecting to go to my room, have my dinner with my shoes off, and try to get set for my early morning meeti... read more
Business response:
Cheda, thank you for sharing your experience at Extended Stay America. We are happy to know you liked the convenience of our location and the service provided by our associates. I would also like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.