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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Debra, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Thank you for staying at our hotel, and we are pleased you were overall satisfied with your stay. On behalf of all, I urge you to choose us again so we can provide you a much better experience. Sincerely, Hotel Management
Business response:
Karron, thank you for the 5-star rating. We are thrilled to see you were impressed with our hospitality, and we invite you to stay with us again to experience the same on a future date. Sincerely, Hotel Management
Business response:
Bimal, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice hotel, newer looking...hard check-in Hotel is neat, clean and beds were very comfortable. We had called ahead to let them know we would be checking in late but no one told us there is a "special process" for late check in. No desk staff and a sign stating a number to call for assist. Called 3 times, phone rolled oved to answering service that could not help. Went knocking on staff doors to find someone. Found staff in laundry. No apology, no recognitiin the posted number rings to an empty room (we could hear it). There ... read more
Business response:
Sarah, thank you for being our guest. It’s nice to know you liked your comfortable room and found us to be a good value. However, we are sorry for the service issues you experienced while being here. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We regret the inconvenience caused and look forward to making your next stay a perfect one. Sincerely, General Manager
nice clean hotel easy access to everything, lots of restaurants to choose from
Business response:
Kim, thank you for sharing your positive feedback about Extended Stay America. We are glad to read our well-kept property and convenient location helped make your stay a memorable one. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
so so stay at extended stay america great location but not charming experience not enough wash cloths no eating utensils or plates also few eat and go items
Business response:
Janetta, we are happy to read that our location was up to your satisfaction. However, we are disappointed our dishware policy was not communicated to you during your check-in. To ensure cleanliness for every guest, we keep the kitchenware at our front desk and our team is happy to deliver them to the guest's suite. Thank you for your feedback, and we hope to welcome you back for much better experience when in the area. Sincerely, General Manager
Basic but price is good The staff at this hotel is very nice and are really trying to make everyone's stay great. The room itself is nice but lacks supplies. We did not have any maid service during our stay requiring us to retrieve necessary items like clean towels directly from the front desk. We didn't spend much time at the hotel so it was good for the price but was lacking in comforts.
Business response:
Thank you for your review of our hotel. We are pleased you had an overall nice stay and liked the service offered by our staff. We are sorry if our front desk did not clearly communicate about our housekeeping service and kitchen amenities. Our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. We would also like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our bran... read more
Water pressure was meh Shower water pressure was meh. Bed itself was not uncomfortable, but the pillows were stiff and the blankets were not great. No shampoo provided for the shower.
Business response:
We appreciate you being our guest. We apologize for falling short of your expectations regarding our in-room amenities and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.