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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't expect many amenities We would've assumed having a sofa bed in our room that you would've had sheets and pillows already in the closet of our room or at least given to us at time of check-in...but wasn't! We had to change rooms and the new key card didn't work so another trip downstairs to the front desk. Only one type of coffee was available in the morning and then when they remade it it was only hot water coming out - apparently staff is not trained in how to make coffee or keep coffee stocked! We were told it was th... read more
Business response:
Joyce, we are sorry for not meeting your expectations and for the issue you encountered while here. Rest assured steps have been taken within the respective departments to ensure a better experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I loved it here!! I loved it here! It was perfect for my boyfriend and I! It was so comfortable. The front desk was so helpful, any question I had was answered promptly!
Business response:
Taylor, many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you and your boyfriend again soon. Sincerely, Hotel Management
Business response:
Debra, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Thank you for staying at our hotel, and we are pleased you were overall satisfied with your stay. On behalf of all, I urge you to choose us again so we can provide you a much better experience. Sincerely, Hotel Management
Business response:
Karron, thank you for the 5-star rating. We are thrilled to see you were impressed with our hospitality, and we invite you to stay with us again to experience the same on a future date. Sincerely, Hotel Management
Business response:
Bimal, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice hotel, newer looking...hard check-in Hotel is neat, clean and beds were very comfortable. We had called ahead to let them know we would be checking in late but no one told us there is a "special process" for late check in. No desk staff and a sign stating a number to call for assist. Called 3 times, phone rolled oved to answering service that could not help. Went knocking on staff doors to find someone. Found staff in laundry. No apology, no recognitiin the posted number rings to an empty room (we could hear it). There ... read more
Business response:
Sarah, thank you for being our guest. It’s nice to know you liked your comfortable room and found us to be a good value. However, we are sorry for the service issues you experienced while being here. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We regret the inconvenience caused and look forward to making your next stay a perfect one. Sincerely, General Manager
nice clean hotel easy access to everything, lots of restaurants to choose from
Business response:
Kim, thank you for sharing your positive feedback about Extended Stay America. We are glad to read our well-kept property and convenient location helped make your stay a memorable one. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
so so stay at extended stay america great location but not charming experience not enough wash cloths no eating utensils or plates also few eat and go items
Business response:
Janetta, we are happy to read that our location was up to your satisfaction. However, we are disappointed our dishware policy was not communicated to you during your check-in. To ensure cleanliness for every guest, we keep the kitchenware at our front desk and our team is happy to deliver them to the guest's suite. Thank you for your feedback, and we hope to welcome you back for much better experience when in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.