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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not do good. No problem at check in or out. Problem was the weekend front desk crew. There is actually no breakfast as advertised. Had to ask for more toilet paper and tissue. Given open box of tissue and a big sign as if it was a bother. Phone did not work and excessive noise in the parking lot prompted a call from my cell phone to front desk. Another attitude problem. Also no cleaning crew over the weekend and it must have been a bother for the guy at the front desk to make coffee. Overall would not use them again.
Business response:
Thank you for your candid review, and we apologize your stay was less than perfect. We regret falling short of your expectations. I have made a note of your comments about the service issues you encountered and have shared with the appropriate staff members to make the necessary improvements. We are sorry for the inconvenience these caused and would love the opportunity to provide you with the hospitality you anticipated during this trip. Sincerely, General Manager
Cleanliness Optional The recent renovations of the hotel were really nice; however, in the recent updates the pool was filled in but this was not noted on the website. The original room provided to me was filthy with mud and dirt throughout and had to be changed out for another room that I had to wait an additional 20 minutes for to be cleaned all after check-in. The pull out bed had what appeared to be bodily fluids on it and my son opted to sleep on the floor instead. The front desk was friendly which made the experience t... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not what I expected. We reserved a room for myself, husband and 2 kids. We received a room that was prepared for 1-2 people. We only had enough towels for 2 people, no bedding or pillows for the pull out bed. Compared to other hotels we've stayed in recently this was the lowest quality. The breakfast was small muffins, granola bars or instant oatmeal (rather disappointing), ice machine did not work in our room, elevator was out of order, there is NO POOL and the dogs in the hotel barked pretty regularly. When we were waiting... read more
Business response:
Amanda, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. We offer our apologies for failing to deliver the exceptional stay you deserved. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us another chance to redeem ourselves the next time you visit our area. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Cheap for a reason The one good thing is they let us check in at 8:30 am. That was nice do to driving all night. The rest of the stay was not that great. There was no and I mean absolutely no maid service. There wasn't any ice or vending machines. There was kids running up and down the halls all night long. Last but not least is the breakfast was oatmeal packets and granola bars.
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.