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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for caring adults!! Unless you’re on spring break and need a place to crash after drinking all day and night, PLEASE do not stay here!
Business response:
Paul, we apologize for the issues you experienced with our staff and regret the inconvenience it caused. We are reviewing this situation and using as a training tool to improve our procedures and to ensure we meet the high standards you expect from our brand. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Don't stay at this hotel. Hotel is poorly maintained and "Breakfast Grab and Go" is non existent. First morning the excuse was the manager forgot to order it. Second morning was that the truck did not show up? Truck for some packaged breakfast bars? You have to be kidding. Could not find a clerk to even talk to. No one at front desk.
Business response:
Ron, thanks for being our guest. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Your feedback is important to us as it helps us to improve our service and facilities going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Needs help First of all there is no breakfast. The staff was lazy and unprofessional. I needed towels and was told where they were and had to get them myself.
Business response:
Thanks for sharing your review. We are sorry our breakfast was not up to your likings and also regret the inconvenience you experienced with our staffs’ reception. Your comments have been shared with our Brand Leaders as we plan any changes to our breakfast offerings. We are also taking corrective actions with our staff to ensure we always deliver a warm hospitality. We hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
I waited on the front desk for about 20 minutes called the phone while waiting and was hung up twice, horrible place I make sure I do not choose extendes stay. There is no ice machine
Business response:
Dave, we appreciate the review and apologize for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We would also like to inform you that, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerel... read more
Blah Our first assigned room reeked of cigarette smoke. Unsure what communication broke down since this is a no smoking hotel. Second room provided quickly and with apology! A bit expensive for the quality, have to request equipment for room, including coffee maker.
Business response:
Laura, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
You get what you pay for. The bathroom smelled like a skunk and the door to the bathroom was merely a sliding plastic door. My kids refused to take a bath. There were appliances but they were very old. They could do a better job of matching the number of towels to the number of guests on the itinerary. The continental breakfast was sugary granola bars and packaged muffins and was not worth getting.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
DISFUNTIONAL COMPANY The hotel, which didn't do anything to help the situation wasn't at fault as much Hotel.com. Booked a room that was available online, and received a guaranteed confirmation, we get to hotel and have them tell me they are booked. I mentioned I have paid and got a confirmation to their reply, "don't know why it did that" . Ended up not staying, and on the phone for the better part of an hour with hotel.com rep, to have them say... We cant find you anything. Drove home in some questionable weather for 3.5 h... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Close to Ortho Indy Hospital is the only plus We stayed at this "hotel" because it was next to Ortho Indy Hospital. After all day at the hospital, we picked up supper & checked in. We had never stayed in an ESA before so maybe I was naive as to what to expect. The front double doors were not automatic making it difficult to maneuver the luggage cart in both doors. It was not an actual hotel, but more of a hotel meets an apartment. There were no ice machines in the building. When I asked they said there are ice trays in the f... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your observations have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Don't stay here if you want to sleep Paper thin walls. We heard stomping upstairs past midnight and the TV in the next room blasting at 3am. As we were getting up for a marathon in the morning, we were very frustrated at the noise levels.
Business response:
Susan, the situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.