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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly at check it in Great location
Business response:
Thank you for your feedback about Extended Stay America. We are glad you liked our location and the service provided by our front desk staff. It was a pleasure having you as our guest, and we look forward to welcoming you again for another outstanding experience. Sincerely, Hotel Management
Hotel overall smelled very bad. Dirty floors, garbage trash closets filled and smelled. Poor maintenance... breakfest consisted of packaged chocolate muffins and coffee. Nice people, but a rough clientel. Not going to stay at an Extended Stay again. Most guests looked like they were evicted from apartments and were just staying there temporarily.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues and your breakfast experience are discussed with the concerned individuals in an effort to deliver better guest experiences going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
👎 Most horrible stay I’ve ever had. Bedding was horrible. Saw roaches in the room. Won’t ever go here again.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Horrible stay Hotel room had a horrible smell when I advised the front desk I was told all the rooms had a smell was then showed another room 205 smell was just as bad. Not to mention no one was ever at the front desk was left standing there for over 10 minutes every time I came down to complain. Poor service I am currently waiting to speak to the hotel manager Room 321 was horrible almost couldn’t sleep but had no other choice DO NOT STAY HERE
Business response:
Angela, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every g... read more
Poor house keeping nasty rooms!! Housekeeping blows here ,sheets were stained and nasty there was 2 bags garbage left under the sink the toilet had pooh stains from previous occupant very dirty and will never stay there again if it was not for the fact that it was midnight when i checked in i would have left and went to a different place
Business response:
Andrew, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity ... read more
I made the reservation. Made the payment, and they gave me a confirmation number then didn't take payment. Almost left me and my 1 yr old daughter in the cold in Indianapolis.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered. Your comments will be used as a training tool to improve our procedures and provide a better experience to our guests. We understand your frustration and truly appreciate your patience. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
It was very hard to find even with google maps. Had to call for directions Went inside and was greeted with swear words Finally the front office staff came wearing a T-shirt not the uniform or office attire Then I was informed there was no cable I decided this wasn’t the best place for me to stay so I didn’t check in I left
Business response:
Thank you for your review. We apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk, and we're personally following up on your concerns, so we are more consistent in our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Cockroaches on the walls. Sweat stained and moldy mattresses (I have pictures). Stained chairs and filthy carpets. We left immediately.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are v... read more
Disappointing Satellite TV was broken. No glassware and kitchen had no plates, silverware etc. Ice maker broken.
Business response:
Thank you for staying at our hotel. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.