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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should not be listed as 'free breakfast', there was literally nothing there for breakfast. There were properties at half the price for no-breakfast option in this area. The bathroom has no vent, no seperate switch for vent, even if they would claim centralized vent, then its of no effect. Hence in morning others will have to long time before another can go in, you know what I mean. The property was clean, happy with that no issues.
Business response:
Thank you for sharing your comments about your recent stay with us. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we are happy you liked our spotless property. Your comments have been noted and hope you will stay with us again soon. Sincerely, Hotel Management
Room smells like cat pee - it’s dirty - I will never stay at this brand hotel again
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the uncommon smell and cleanliness issues you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management
Very disappointed! We ended not staying, the room was dirty and had garbage still in it! It looked like it wasn’t cleaned. We are currently trying to get our money back, because the clerk said she wouldn’t charge us.
Business response:
Dear Guest, First and foremost, we regret we did not meet your expectations with our accommodations provided and that you left us earlier than anticipated. This was not the welcome we had hoped for you. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up on the promised refund. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
The room smelled like mold and pee... Breakfast was totally taken down before time We will not be back to any of these properties
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Old, outdated furnishings, unfriendly staff, unsatisfactory breakfast, noisy busy location, malfunctioning laundry machines
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Horrible! Smelled bad, dim lighting and empty beer cans under the vanity.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
There were no blankets for the fold out couch. There were 2 towels in the bathroom and the room was for 6 people. There was a funky odor about the room that my husband suspected was an illegal substance.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Good location and facility was good. Room was to sleep 4 but only had 3 pillows and asked for another but they didn't have any. Had to ask for blankets and sheets for pull out bed. Breakfast was not listed as a grab and go. Went for breakfast and it had coffee, oatmeal, and granola bars.
Business response:
Thank you for reviewing your experience at our hotel. We are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction.and the inconvenience you had concerning pillows along with the sheets for the pull-out bed. Your concerns are discussed with the appropriate individuals for improving our future guests' experiences. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.