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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NIce hotel. It was clean, staff is excellent. The only thing was the pool was closed!!!!
Business response:
Shannon, it was a pleasure having you as our guest at Extended Stay America. Thank you for confirming you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. However, we regret any inconvenience caused to you. Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk services where very bad
Business response:
Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
HOTEL OVER-BOOKS; DON'T TAKE A CHANCE! A Group of 12 traveling the Natchez Trace Parkway booked this hotel back in January. When we arrived at the hotel on 5/26/18 they informed us that two of the couples did not have a room because they over-booked and there is nothing they can do for us. I called Corporate office and spoke to Jeff that seemed to be helping us. He set us up to have the whole party move across the street to the Staybridge (book there, very nice). 4 couples decided to go with Jeff telling us the rooms will be... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Grandson's Graduation we did not encounter any problems. Breakfast was so limited I would not call it a breakfast. Hot coffee was nice.
Business response:
Brenda, thanks so much for reviewing Extended Stay America. We’re glad to know you had a pleasant stay with us. We assure you we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Awful policies, overbooks On January 15 my hisband and myself along with 5 other couples booked rooms at this hotel for a Memorial Weekend trip. Over 5 months in advance. We showed up to check in and the first couple didnt have a room. When they asked if there were any open they qere told no they were already overbooked. They went to call the company they booked through while the rest of us checked in. Myself and 1 other checked to makes sure the 5 remaining couples had rooms and the girl at the desk confirmed we did. So we ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Wilbert, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.