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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice area, close to beach, lots of shops &eateries check-in was easy and checkout was a little rough but it was possible. during my stay my sheets were not changed more were my towels changed and i had to go out my way to go downstairs and switch them. upon changing my bed i realized there were multiple stains. overall it still was a pleasant experience, during my stay i was unbothered and overall i would recommend this place and i would stay here again. Lastly the front desk personnel was exceptional except for the one of t... read more
Business response:
We’re pleased you had a comfortable stay at Extended Stay America Jacksonville - Camp Lejeune. We’re happy to know that our location close to the beach and area restaurants was perfect for your needs. It’s also pleasing to read you enjoyed our overall service. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods, our housekeeping service is conducted on a weekly basis... read more
Staff was nice. You have to basically pay for wifi. The free wifi sucks. They could do better on the cleanliness.
Business response:
Thank you for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Agreable
Business response:
It was our pleasure having you as our guest at Extended Stay America Jacksonville - Camp Lejeune and thank you for sharing your wonderful rating. It's great to see you enjoyed your stay and our facilities and service were to your satisfaction. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Parfait hôtel d'étape lors d'un road trip. Propre, plutôt calme malgré la proximité de la I95. Tout ce que l'on attend de ce type d'hôtel. Point très positif : grande piscine bien aménagée et Outlet de l'autre côté du boulevard accessible à pied.
Business response:
Thanks for choosing to stay at Extended Stay America Jacksonville - Camp Lejeune during your visit to our area. We are delighted to read you had an enjoyable stay and our location close to I 95 was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Extremely Satisfied! Very nice hotel and great customer service! I would recommend this place to anyone visiting Jacksonville!
Business response:
It was our pleasure having you as our guest at Extended Stay America Jacksonville - Camp Lejeune, and thank you for sharing your review. It's great to know that you enjoyed your stay, especially our exceptional service. We appreciate you recommending us and hope to serve you the next time you are in the area. Sincerely, General Manager
Home away from home Made me feel at home
Business response:
Thank you for your feedback, and we are so pleased you enjoyed staying at Extended Stay America Jacksonville - Camp Lejeune. It is so nice to know you found our hotel comfortable and you felt at home. Thank you again, and please come back to stay with us the next time you are in the area. Sincerely, General Manager
My hotel experience It was a nice room, but it constantly smelled like cigarettes. Also there was no room service because they where low on staff, so I had to use the same towels for 5 days. I also never got new bed sheets, or had my bed made. I was very sad for what I paid for. Hopefully it will be better next time!
Business response:
Thank you for sharing your comments. We apologize for any service issues you experienced. After reading your feedback, it appears we may have missed an important communication during your check-in, that fresh linens and towels along with any toiletries are always available at the front desk. We appreciate your observation regarding the odor in your room, and we will certainly revisit our deep cleaning program to see where we can make improvements. Thank you staying with us, and we look forward to serving you again. Sincerel... read more
Moderate accommodations and superior staff If helpful, kind, knowledgeable staff ate important to you, then this is the place you should book. I encountered some problems with my reservation due to flight delays, and the staff at the front desk went way above and being in accomodating me and even volunteered to contact expedia for me. They were amazing!
Business response:
Thank you for your stay at Extended Stay America- Jacksonville - Camp Lejeune and for singling out our staff for the outstanding service they delivered. They work hard to exceed our guests' expectations, so your comments will be shared with our associates and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, General Manager
Second stay here, but not as good as the first. I reached my room and it looked clean, I turned on the bathroom light and a cockroach ran across the floor that I killed. I then picked it up with toilet tissue and tried to flush it and the toilet would not flush. I called the front desk and Alex, who was wonderful, came right up. She made sure my toilet was working again. I like staying here because it is normally really clean with no issues to the room. I think that this was an exception and not the norm here. I thank Alex a... read more
Business response:
Thank you for staying at Extended Stay America Jacksonville - Camp Lejeune again. We greatly appreciate your recognition. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we look forward to your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.