Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Jian, thank you for your honest evaluation. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we are sorry for the inconvenience you experienced due to the concern that you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area.... read more

Business response:

Mark, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant visit. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management 

Business response:

Latrevius, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for sharing your experience at our hotel. We regret your disappointment with the breakfast and apologize for the unprofessional behavior of our front desk staff. We will review this with our team and take steps to elevate our service delivery. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can make it up to you. Sincerely, H... read more