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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed (It was all my fault cuase I didn't express my roon viewing with the staff)Well I never stayed at an extended stay and it was horrible but I sucked it up. There was hair all over the bed pillow and in the tub bugs crawling around I was completely disgusted with my stay there.
Business response:
Thank you for reviewing your experience during your recent visit at our hotel. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Additionally our housekeeping team has been alerted to your comments and are committed to doing better. Thank you for bringing this to our attention. We hope you will give us ... read more
too many.extra charges they charge for parking and getting your room cleaned...i thought that's what the housekeepers were there to do everyday
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services and having to pay for parking. While our housekeeping is done on a weekly basis to respect the privacy of our extended stay guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your ... read more
If there is nothing else Hotel is very basic. The room was not Clean an you would hope Breakfast consisted of generic oatmeal packs and stale individually wrapped bulk muffins Area is very schetchy
Business response:
We never want to disappoint one of our guests so it is unfortunate we failed to meet your expectations. We apologize for the less than clean suite as well as your dissatisfaction with our breakfast offerings. Providing a clean and well maintained guest suite is our top goals and we hope you will come to stay with us again so we can provide you with the type of stay you deserve and expect. Sincerely, General Manager
Very Disappointed I ended up not staying. I arrived at 5:30 to find they gave my room away. All they had left was a room with a single bed. There is no way my teenage daughter and I could share a single bed. I was furious. I don't know if I'll book through Hotels.com again. I will certainly never go back to that hotel. never had this happen before but I don't travel much so I don't know if this is common. Why bother with a reservation if they don't have a room for you.
Business response:
Sandra, We apologize for the issues with your reservation from Hotels.com and for the inconvenience this caused you and your daughter. We hope you will book another reservation with us so we can provide you with an overall great stay. Thank you for sharing your feedback. We hope to see you soon. General Manager
They had just painted room and the fumes were bad. Uncomfortable beds, depressing ambiance, a "grab and go breakfast" means you grab a generic muffin. This place should be very cheap to warrant the quality.
Business response:
Alf, Thank you for your feedback. We are sorry to have disappointed you during your stay. We are in the process of some upgrades at our hotel to provide a great experience for our guests. We want all of our guests to have a great start to their day and we are sorry we did not meet your expectations with our complimentary grab and go breakfast. We value your opinion and feedback and we will evaluate where we can improve to have our guests have a better experience. Sincerely, General Manager
Never again It took almost 45 min yo check in because of their systems. Plus you have to pay to park at the hotel. I was very upset with the fact I paid over $100 plus parking for a full size bed. Plus the shower head was not screwed on properly had water all over the bathroom. Also the room comes with a mini kitchen with no dishes. Front desk did not say a word about calling to request dishes for kitchen use. I was not happy with my stay
Business response:
Dionne, We are sorry there were issues during your check in process and this did not start your stay off with a positive impression. Thank you for letting us know about the shower head, we will have our maintenance team make any necessary repairs. We will remind our front desk team how important it is to communicate the information about our amenities so our guests are not disappointed. Thank you for staying with us, providing your feedback and we want you to stay with us again so please give us another opportunity during yo... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,106 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.