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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Stay! I was highly disappointed with this hotel. The biggest issue was that we had ROACHES in our room! They were first spotted in the bathroom and then in the area were the beds were and then all by the door to the room. It was so bad that we had to check out of the hotel and go find another one in the middle of the night. The hotel staff at the front desk didn't seem surprised or appalled when we reported this which made me believe this is not a new discovery. We were offered another room but we declined. I can't... read more
Business response:
Ashley, thank you for sharing your comments about your recent stay with us. After a positive check-in experience we can understand why your overall experience was tainted by what you discovered in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property to prevent these "visitors" from making an appearance, and we sincerely apologize for their untimely appearance in your suite. We will evaluate and modify our treatment program to prevent future uninv... read more
Hotel is a dump. I booked through Expedia and when I went to check in they made me put a $100 deposit down. They said that is standard when you use a third party vendor. First time I've ever had that issue. Secondly the towels are super thin. Have fun trying to dry yourself off after a shower with those. Thirdly the noise. Walls are super thin and the best thing was the biker outside our window blaring music when we where trying to sleep. I should have paid the extra few dollars and stayed somewhere else. I've stayed at exte... read more
Business response:
Ed, we thank you for being our guest. We are sorry our hotel did not meet your expectations and you were disappointed with your stay. We apologize for the disturbances from other guests which had a negative impact on you achieving a good night's sleep. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
Very disappointing
Business response:
Your rating is appreciated, and we'll share it with our management team. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
Too much to tell without getting into details. The room we were staying in was infested with Bugs (Cockroaches). Unfortunately we didn't find out until early in the morning after we arrived. It was too late to get another room so early in the morning. It was very difficult to find another room at the last minute. We did find one at the Hyatt but paid a much higher rate for it. Was just glad to be out of there.
Business response:
Thank you for your feedback, and we apologize for the less than positive experience you had with us. We work hard to create a clean, fresh and comfortable suite for our guests. We will have all areas of our hotel treated by our pest control company to ensure this is taken care of. We are certain the next time you stay with us you will have a better experience. Thank you, General Manager
HOTEL CLOSE TO MY TRAVEL PLANS WHILE IN TOWN. HAD TO PAY TO PARK MY CAR WHICH I FELT WAS VERY UNWARRANTED FOR GUESTS.
Business response:
We’re happy that the central location of our hotel worked out well for your stay, but it is truly disappointing to read you were disappointed with our pay to park fee. We will share your comments with our management team to help us in future discussions regarding improvements. It is our hope that you would make our hotel your choice and stay with us again in the future. Thank you for your review. General Manager
It was just OK Got there an hour after check in time, room wasn't ready had to go with 2 very uncomfortable doubles instead of king room I reserved (not sure if those beds are uncomfortable too). There were no plates, silverware or pots/pans or dishrack in room, I had to go to front desk and get and carry up to room myself. Our room appeared clean but the whole floor smelled of smoke and all common areas looked like they had not been cleaned in a while. When leaving staff were cleaning elevator with bleach, once doors closed... read more
Business response:
We were happy to have you as our recent guest and we appreciate the review on this site as well as other sites. We are very sorry the room you requested was not available at check-in. Your comments are helpful as we are always striving to improve our services. To ensure cleanliness, kitchen items are kept up front and delivered to your suite upon request and I apologize this was not communicated on arrival. I feel we missed an opportunity to provide a great first impression and we hope to have another opportunity to show you... read more
Charged for additional day after leaving and parki Charged for parking and after leaving found charged for a additional day after leaving at 6am.
Business response:
Thank you for being our valued guest and sharing your thoughts. We are glad you enjoyed the location but we apologize for any confusion regarding parking fees. We strive to provide our guests with exemplary customer service and clean, comfortable accommodations, and we apologize this was not your experience. We hope you will accept our apology and join us again if you should return to the area. Sincerely, General Manager
Think twice The hotel has a great location. Access to downtown and hospital area could not be better. That is the only great thing about it. This is the first time I had to pay $5.00 to park my car at the hotel parking lot. Additionally, you have to leave a $100 deposit if you book through Hotel.com. It is run down. All the interior is worn. My refrigerator looked like somebody worked off his frustration hitting it with a hammer and somebody else tried to cover it up with spray paint... only not the right color. Breakfast is... read more
Business response:
Thank you for choosing our hotel for your recent stay. While pleased with our location we apologize we disappointed you in other areas. We are sorry you felt the price you paid for the suite did not support your accommodations. We review our pricing structure regularly to make sure we are competitive and providing value to our guests with our complimentary offerings. It was our pleasure to have you as our guests and we hope you will choose to stay with us again on a future visit. General Manager
Expensive for extremely low quality room. When we arrived, the front desk said we have to pay a $100 deposit in addition to the nightly rate of $102. Paying that much for one night was bad, but then the room was of very poor quality. The furnitures were very old and falling apart. The refrigerator and microwave were also very old. When it rained, water leaked in from the windows. I felt like I was staying in a motel and paid all this money. I could not wait to return home, but my family was here due to the Hurricane Matthe... read more
Business response:
We are pleased you were our guest and thank you for your feedback. Thank you for being loyal to our brand. We are sorry your stay with us was not up to par with other stays you have had with our brand. We always look for ways to improve and we will use your comments as a tool to get better. Thank you again, and we hope to have you back as our guest soon. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.