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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Margaret, thank you for choosing our hotel for your stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us another chance in the future to make it up to you. Sincerely, General Manager
Immediately upon entering my room I could smell mold. It was only in the kitchen area, though. The air conditioner did not work, either. So the room never dropped below 74. It's a shame because I have stayed here before for work and never had an issue. But this was a real mess this time.
Business response:
Nathanael, we are sorry you had a substandard experience this time. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. I will share the issues you mentioned with my team and take corrective actions. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
No cleaning service for four days?! I couldn't even get a soap or a new towel! Terrible services. Can't go back again
Business response:
We appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Fresh linens, towels and toiletries are available at the front desk. I encourage you to try us again, I am confide... read more
Not a queen bed. Guests have to pay for daily parking
Business response:
Kristopher, Thanks for taking time to share your feedback. We are sorry you were not pleased with the bedding or our parking. It is unfortunate these items had such a negative impact on your overall stay with us. It would be our pleasure to have you back as our guest. Thank you, General Manager
Old and smelled Checked in, slept and checked out, bad location nothing but industrial businesses
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
Hotel was full of bugs! The hotel had roaches crawling on the counter tops an bath tubs, we had to pat more money after booking through Expedia that wasn't disclosed to us. plus parking. office staff was nice however the hotel was dirty.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We ... read more
To call it utilitarian would be the biggest compliment it would deserve.
Business response:
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. We apologize if we feel short on your recent visit. Thank you again for your review. We hope to have the opportunity to welcome you back. Sincerely, General Manager
The room had Roaches crawling. Had a bad smell. Had to pay extra for parking. Overall the staff was nice.
Business response:
Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased that with the exception of a few issues, you had a pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. General Manager
Roaches I only stayed at this hotel two nights and on both mornings I found a roach on the kitchen floor. The hotel advertises a continental breakfast which turned out to be some prepackaged muffin tops and pre-packaged oatmeal and coffee. Housekeeping only makes your bed if you stay for over a week. The kitchen is a refrigerator and two burner stove top with a microwave, that's it. If you want plates cooking utensils cups or anything else you have to go to the front desk and ask for them. The hotel staff was nice, the sheet... read more
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. We will have our pest control company come and treat all guest suites. I am pleased that you found your suite to be clean and our staff friendly and helpful. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.