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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean when we got the room crumbs on the bed,but the sheets were clean and the towels were too. I forgot my soap used the soaps given by the hotel bad move it was terrible. After the second day no one cleaned or even emptied the garbage had to ask for clean towels at the desk. I will not be back!
Business response:
Warren, Thank you for sharing the positive aspects of your stay, as well as the areas where we can improve. It seems our staff did not inform you of our weekly housekeeping service and linen exchange program during the check in process, and this led to your disappointment. We will reiterate the importance of this with our staff so we are consistent with our communication. We would like you to reconsider staying with us again. General Manager
Good location Windows so dirty could hardly see our. Free breakfast is a wrapped bar and no decaf coffee.
Business response:
Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. Sincerely, General Manager
Eh! Door handle was broken in bathroom, towels were ripped, had to pay for parking
Business response:
Thanks Amy for your feedback. We appreciate that you stayed with us and that you took time to provide your comments in this forum. We are sorry for the maintenance issues you experienced with the door handle and I will review our standards with our housekeeping staff so they know when to pull unsatisfactory linen. It is a common practice for all businesses in this area to charge for parking. I will verify our website to ensure the information is listed so our guests do not have any surprises. Thank you again, we do hope to w... read more
Nice staff Crap EVERYTHING ELSE No pool, No breakfast, dirty floor, messy elevator, odd smells, broken cabinets, and no shuttle service. This hotel was a HUGE disappointment.
Business response:
Thank you for your feedback. We are sorry you were disappointed in our services and amenities. Your comments lead me to verify our website information to ensure all the information is accurate and current so our future guests aren't expecting a pool and shuttle service as well. I will let our housekeeping team know where they need to be more diligent with their cleaning so we are providing a home away from home environment every time. Thank you again, and we do hope to have you back as our guest soon. General Manager
Good location, okay hotel Hotel is okay, $5 parking fee, breakfast consists of coffee, bars, and oatmeal packets, location is good-in walking distance to good restaurants/bars
Business response:
Thanks so much for providing your comments in this forum for other guests to utilize when making their lodging decisions. We strive to be better than average, we apologize there were not other standouts during your visit. We will work in all departments to be better so your next visit will be above average. General Manager
Bug infested Hotel Booked 2 nights never stayed in an Extended Stay Hotel before, had no idea about them. Woke up to bugs in the room on the bedspread, countertop and bathroom. Roaches in the hall. Complained to reception and offered us another room on 2nd Floor. went out to car to find handle broken where someone had obviously tried to break into car. Didn't stay the 2nd night.
Business response:
Thank you for your comments in this forum. I apologize for the unwanted guests in your suite, our pest control company made a visit just this week to ensure they are kept away. I can understand your dissatisfaction as all of our guests should expect a clean, well maintained,bug free, and safe environment. Your review will be used as an example so we can determine where we failed and how we can improve for our valued guests. Having you back as our guest would be our pleasure. General Manager
affordable and outdated I was alittle surprised when I arrived and the front desk staff was not available and I had to call a number to get service. I did not know about the $5.00 parking as well.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were not entirely pleased with our service. We apologize that our front desk associate had stepped away for a moment when you arrived and it was necessary to call for assistance. We also regret you were not aware of the $5.00 parking fee at our hotel. Parking in the downtown area of any large city is very limited and usually very expensive. We make every effort to keep our costs as low as possible for our guests. We hope you will give us anothe... read more
OH NO THE ROOM WAS OK I KILLED 3 ROACHES LEFT ONE FOR EVIDENCE, THE KITCHEN FAUCET LEAKS, THE REFRIGERATOR DOOR WAS HARD TO CLOSE I WAS ON THE THIRD FLOOR IT WAS VERY NOISY LATE AT NIGHT, LOTS OF KIDS THE BATH TOWELS WERE FRAYED SHOULD BE REPLACED WHEN ARE THEY GOING TO UPGRADE THE ENTERTAINMENT THE TVS ARE HORRIBLE TO WATCH
Business response:
Receiving a review like this is always difficult as we never want to let one of our valued guests down. We apologize for your less than perfect stay experience. We will certainly make the necessary corrections to ensure your next stay with us is more favorable. Thank you for your feedback. General Manager
DO NOT STAY HERE! This hotel was the worst hotel I have ever stayed at. Upon checking in, we had to pay upfront, we had no toiletries, and the nonsmoking room wreaked of old smoke. Service was terrible with NO housekeeping the entire 6 nights. Plus, we had to request and go get our own new towels at the front desk. My complaints fell on deaf ears. Better and cheaper options near by.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not what you expected. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar. To provide a more home-like experience, we provide housekeeping services on a weekly basis; however, these services are always available upon request for a nominal fee. Dishes and cookware are kept at the front desk to ensure cleanliness, as are many complimentary toiletries. W... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.