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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Hotel Room and Corridor smells bad and also noticed Cockroaches in the the room
Business response:
Srinivasa, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. I will address this matter with our housekeeping team immediately so that they can do the necessary changes. I hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
not on part with other locations due to construction this location was difficult for me to find; neighborhood offered NO amenities that I could see. only elevator smelled so poorly that I suggested having people smoke in it to mask the stench. adding to me experience, some of the counter tops were sticky and not my hairs in the tub and sheets.
Business response:
Susan, on behalf of our entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that I have shared your concerns with my respective team to take immediate steps to avoid such problems in future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
room had a smell to it like smoke. not will lite, I paid for my stay online with Expedia and when i checked in i was charged another $6.00 a day for parking.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues you encountered with your room. Your comments have been shared with our team to ensure your experience is not repeated. We hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager
Smelled and had cockroaches Horrible service and the room smelled horrible and we saw cockroaches immediately and chose to leave.
Business response:
Marlene, I cannot apologize enough for the poor service you received and for the situation you described. On behalf of our housekeeping staff, I sincerely apologize for the cleanliness issues you encountered. We have procedures in place so that this does happen, and I will investigate where we fell short. I’ll address the issues you have mentioned as quickly as possible. Thank you for bringing this to my attention. We hope you will consider giving us another chance to serve you better. Sincerely, General Manager
Smelled clean but was not clean... We walked in to a room that smelled of cleaning products but was not very clean. The bathroom still had hair in the shower and on the floor. The kitchen area was outdated and discolored and looked dirty. It was ok to sleep in for a night but I'm thankful we didn't have to stay longer.
Business response:
Thank you for your stay with us. We sincerely apologize for the housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better and hope you will give us another opportunity in the future to prove that to you. Sincerely, General Manager
Not up to snuff Overall not impressed, although staff was friendly.
Business response:
Mark, thank you for the comments about our hotel. We are happy to note that you liked our associates, however, I apologize for not meeting every expectation while you were here. We will certainly step up our efforts so your next stay is even better. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Alternate Hotel due to reservations While the furnishings and decor were outdated, there were surprises with each day. The breakfast area was almost non-existent, and more disappointing was the extra charge to park a car in an open surface lot. I have never had a hotel of this grade charge to park outside in an open surface lot. Next when I arrived back at the end of the first day and saw that there had been no clean up of the room or new towels, I asked the front desk and I was told that since I booked the hotel through a t... read more
Business response:
Bruce, thank you for sharing your candid feedback with us. We sincerely apologize for your disappointing stay and that you were inconvenienced by our facilities. Parking here is in short supply and options are limited. We regularly review our pricing to make sure we are in line with other hotels in our area. Our housekeeping service is designed for long-term guests, and we are always happy to offer this service to you at a minimal fee. We hope you will consider giving us another opportunity so we can provide you with a bette... read more
Not good Not so good. Staff was friendly but honestly the environment was cheap. I did not feel it was worth the money we paid for the night. I really had trouble falling asleep that night... I was all night looking forward to check out.
Business response:
Jessica, thank you for the review of our hotel. I sincerely apologize for your disappointing stay and that you felt you did not get good value for your money. Nothing is more important than your satisfaction, and we regret the inconvenience you encountered while you were here. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.