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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
The move to a quieter room was easy. Tv only 10 channels worked. Good wifi was extra. Nice kitchen. No coffee or breakfast due to covid. Overall good value for the price.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our comfortable accommodations and amenities, but you found us to be a great value. We appreciate you being our guest and hope you will choose us again soon on your next visit this way. Sincerely, Hotel Management
It was run down, freezing cold and no one around to ask for a blanket. Not a good stay
Business response:
Judy, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The carpet had some huge stains on it and the room reeked of cigarette smoke. The refrigerator made a fair amount of noise when it came on but worst of all the racket from the hallway made me think someone was attempting to break down my door. The staff was courteous and professional.
Business response:
Euge, thank you for being our guest. We are sorry for the cleanliness issues that you encountered and for the disturbance that you mentioned. Your comments have been shared with the team, and we will work to address the concerns you outlined. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to read you were pleased by our staff. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Jerry, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok hotel, very close to airport Pretty basic hotel: clean, bed/pillows not super comfortable, hot shower, older look. Very close to airport, walking distance to food. The check-in agent wasn't there when i arrived and was brief with me (not very welcoming). No shuttle.
Business response:
Tonya, thank you for being our guest. We are pleased you liked many aspects of your stay, including our convenient location to the airport and nearby eateries. However, we are sorry we missed meeting some of your expectations. We value your feedback and regret any inconvenience caused. We hope to have another opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Sarina, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Alaska 2020 Perfect for our 14 hr layover the botel is basicly in the airport parking lot so we rolled our 5 bags right over check in was. Usy bit the csr handle ot quickly. Room was clean and cosy the bed was perfect my hisband and I packed our fresh catch soloman in the freeze and took a walk to have dinner and shopping. We will be stay again soon.
Business response:
Kendall, thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked our proximity to the airport and that you had a comfortable stay in your clean and fully-equipped suite. We are also delighted to know you had a good nights' sleep in your cozy bed. Your rating is appreciated, and we look forward to your return visit. Sincerely, Hotel Management
The staff are friendly. The first room was fine. The second room has an odd smell. As with other hotels, breakfast is not provided due to COVID. The staff will provide a coffee pot, filters, and coffee if you ask. Same with dishes.
Business response:
Thank you for selecting Extended Stay America and for rating your experience, a four-star. We are delighted to know you liked our courteous associates and that you liked us providing kitchenware for your use. However, we regret the issue you are having in your suite. Please let us know at the front desk if there is anything we can do to make your stay better. Your feedback is appreciated. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.