This profile has been claimed by the business owner or representative.
Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
comfortable it was great,
Nice
Business response:
Ernie - I appreciate you taking the time to write a review of our property. I have spoken with staff about ensuring the ash trays around the exterior of our property are cleaned regularly. Thank you for letting us know about this issue. Still, I was pleased to see that you found our hotel to be nice and convenient. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Convenient, Clean, Friendly, Service Oriented Staf I found a Extended Stay Juneau to be very convenient to the Airport and a Ferry Terminal. The staff was friendly and very helpful. The rooms are very clean and updated! They even had a little BBQ for the guests on the Saturday I we there. Their shuttle took me out to Milldenhall Glacier and came and picked me up when I was done sightseeing!
Close to airport, convenient Except in the morning the desk staff was never at the desk and there is not a bell to call. To get exercise I always walked the stairs which were nice, open, wide, but weren't cleaned very often.
Business response:
Nancy - Thank you for your recent review of your stay. I'm sorry to hear about your issues with hotel staff availability. I have spoken with desk staff members, and have corrected this issue. I was happy to hear that you were happy with our fitness center and found our stairway as a good alternative as well. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Family Vacay I liked that they accept pets and that is part of the reason we stay there. For a fee of course which is fine. And even that they aren't going to clean the rooms everyday, I don't see that as necessary in the first place and I don't have to worry about anyone letting my pet out or scaring her. So I've been staying here when I do travel and have no complaints. Although some people do need the courtesy van and their driver seems to be gone a lot.
Business response:
I appreciate you taking the time to write such a nice review. I am so glad that you liked our hotel's location and that we are pet friendly. Still, I am sorry that our van driver did not attend to your needs properly. In response, I will be coaching them on how to provide better service moving forward. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Nice hotel, poor maintenance. I was there for 4 nights and it's was all great except there never was any room service or fresh towels. Also the toilet had stopped up and I notified the front desk when I left for the day. I came back at the end of the day and nothing was done about it. It eventually cleared out on its own. It was disappointing that the hot tub was out of service the entire stay as well, we looked forward to having used it.
Very nice room...nobody at desk. Was a little concerned when I first checked in due to the fact that there was nobody at the desk to check-in and waited about 15 minutes to round someone up. Hot tub was down and staff's uniforms were quite worn and wrinkled. However, the room was exceptionally comfortable and clean. Very pleased with quality of pillows, linen etc. Could not find anyone at desk for check out though...actually had to just leave keycard and leave so I didn't miss my flight.
Business response:
Bonnie - I received a copy of your review, and wanted to thank you for taking the time to give your feed back. I'm sorry that you had trouble finding a guest agent. I have reminded staff to carry hand held phone, and to ensure sign is up indicating to call for assistance. I'm thrilled that you found our location to be clean and comfortable. Our staff takes pride in positive comments. Thank you for choosing Extended Stay America. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.