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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for... Rooms were clean. When we got there our toilet was leaking and we told the front desk and it never got fixed. The shower leaked and we had no cold water in the sink. Our choices were scolding hot or luke warm. No one ever came and took the dirty towels. We had to go to the desk and ask for more and the clerk was moody. Over all I would not recommend this hotel to anyone.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the leaking issues that occurred during your stay. To uphold our company's high standards, we will ensure all rooms are inspected for maintenance issues and relay the correct information regarding the toilet exchange during the check in process moving forward. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We do hope you will choose to stay with us again so we can have the ... read more
Don't stay here!! Fights in hall ways. Very noisy.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that you did not have an enjoyable stay with us due to a domestic dispute in the hallway. We can assure you that all disturbances brought to our attention will be dealt with in a timely manner. Thank you again for bringing this to our attention. We hope that despite the experience you had, you will consider us again in the future.
Not the best rooms Stayed in room #128 and the toilet did not flush, had no cold water in the shower only hot hot hot water. The main door to enter the room had such a big gap at the bottom you could see the people walking in the hallway. The pillows were horrible. I had three pillows stacked together and even so it would flatten paper thin. The curtains are right in front of the A/C unit and they are so long that the A/C blows them away from the window. Hotel staff not exactly the friendliest. They only have staff at the ma... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the maintenance problems that you experienced. As this hotel’s manager, I can assure you that I have a commitment to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The room kinda seem run down. The bathroom wasnt completely clean. I a few hairs in the bed like the sheets werent change. I would nt stay there again.
Business response:
Thank you for your recent review of your stay. The housekeeping problems that you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Check-in personnel didn't seem to know how to check me in with my online reservation. The room smelled weird as well. Worked alright for a one night stay.
Business response:
Caleb - Thank you for your recent review of your stay. I sincerely apologize that our staff did not attend to your needs in a professional manner. As well, I am sorry for the odor issue you encountered during your visit. I will be reviewing your comments with our team to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
worst staffing ever Overnight staff was rude when i checked in. I paid for two nights and was only there for an hour before the staff said i was too loud. No refund and again he was absolutely rude. Never again!
Stay for the shuttle The hotel was in the middle of a remodel. Staff was very helpful.
Business response:
Thank you for posting a review of our property. Please accept our apologies that your stay was not to your expectations. In response to your expectations, I am pleased to let you know that our remodel has been completed. Still, I am glad to read that you enjoyed our friendly customer service as well as our shuttle service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.