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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was difficult to find the hotel. I didn't get to check in until 3 a.m. and was charged for the night anyway. I spoke with a gentleman on the phone and he could not help me find the hotel. It was not in a very well lit area.
Business response:
Sherry, I am sorry our location was not that appealing to you and apologize for the inconvenience it caused. I have discussed your feedback with my team to ensure we provide proper attention to all our guests. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Over booked We reserved a room drove an hour to get only to hear they over booked and had no rooms available for that price only room they had left was $50 more. It was almost 1 am and they would not cut us a deal the desk clerk was rude and we will never try to stay there again .
Business response:
David, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Had bugs in the room Had roaches in the room, didn't change my room or gave me my money back
Business response:
Please accept our sincerest apologies for failing to provide you with a stay that could meet your expectations. We strive to provide clean, fresh accommodations to every guest, but we are truly sorry this was not your experience. We can assure you we will discuss your concerns with our housekeeping team in an effort to improve our service going forward. We truly regret the inconvenience caused, and please consider giving us another chance in the future to serve you better. Sincerely, General Manager
Dirty Room was very dirty upon arrival. There was toothpaste in the sink from the previous occupant, crumbs and unknown particles on the chairs. But the worst of it was, after check in I left and did not get back to my room until evening. I pulled the sheets back and was disgusted to find hair throughout the sheets and to the foot of the bed dirt and black particles (looked like dead bugs) throughout. The front desk closes at 11pm so I suffered through the night. Requested clean sheets at the front desk the next morning, exp... read more
Business response:
It is unfortunate that your first impression of our hotel and our brand was not a positive experience. We work hard to create a home away from home environment and we clearly had some missteps to our training and procedures. I apologize for the lack of communication regarding our weekly housekeeping service, and that our express service is available for a small fee. I will follow up on the billing item you indicated, please know, once we issue a credit your banking institute can take up to 30 days to complete the process. We... read more
Close to airport but that is about all. From the moment I drove in it was unsightly and seemed not kept up and frankly a little unsafe. As I drove around the building it had bent screens on the bottom floor as if someone had tried to break in. Check in was fine but the area was dirty and then to a room that needed carpet badly and a bed that had other human body hair on the "Clean" white sheets. No coffee in room and the place was definitely not up to the brand that Marriott would seem to lend its' name to. Never will stay t... read more
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Most horrible stay at a hotel ever Dirty...simply dirty bed and pillows were horrible, A/c was so loud you could not sleep...
Business response:
Amy, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ar... read more
Dissatisfied customer I did not stay there. When I arrived at the front desk which unattractive and sparse, there was no one there. I waited for several minutes before the unfriendly receptionist showed up. She said that she was killing a spider in a guest room. She then turned her attention to a housekeeper who was asking for bath linens. The open door behind her was open, where I could see a half-eaten hamburger and soda sitting on the cluttered table. I was uncomfortable with the customer service, so told her that I was n... read more
Business response:
Thank you for the constructive comments. We apologize for clearly missing the mark in several areas during your stay and I assure you this is not the standard of service at our hotel. Even though we failed to meet your expectations, it’s heartening to read that my staff were not polite and not attentive to your needs. I will share your concerns with them in an effort to improve our service and facilities going forward. We hope you give us a chance to serve you again. Sincerely, General Manager
Very bad housekeeping Blankets were smelling, not cleaned and the tv was not working except there four channels.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.