This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont believe the reviews Read the reviews thought this would be good place to stay, toilet did not work, bath curtain filthy dirty along with other areas of room. Luckily only had to stay for one night.
ugh! Hair in the tub. Microwave dirty. Carpet had a grimy feel to it. Won't be staying here again.
Omg were do I begin...the toilet broke had to fix it myself...there was food in the refrigerator from either workers or last guess.. ...the bed was super small I paid for queen it was full size....hair all over the bathroom sink and in tub....will not b back
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincerest apologies for the many issues with your stay. We are disappointed to read about the condition of your room. Our housekeeping staff will be further coached on the proper cleanliness and to make sure all maintenance issues are addressed. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel near airport - terrible WiFi Room was decent enough, but WiFi/Internet was terrible. Less than 1 Mbps - I connected to my cell phone & got 20 Mbps. You can upgrade to a faster service ... but even that was substandard. And when you offer 'FREE Wifi' I'm not expecting to pay extra for proper service. It seems this hotel attempts to try and "check all the boxes" ... complimentary breakfast (very poor), wifi (unacceptable). Lack of HDTV hurts them too. This hotel needs to improve before I'd stay there again. The toilet wa... read more
Business response:
Your review recently caught our attention. Please accept our apologies for the inconveniences you experienced and the overall condition of your stay, especially regarding the cleanliness. Our staff have been addressed on the cleanliness in the bathroom to make sure all rooms are double checked. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
The first room they gave me the bathroom floor was covered with water and the shower wouldn't stop dripping. The second room was filthy. The sinks and showers had makeup and other unknown filth on them. The bedspread had a several brown spots on it. The sheets were on the bed inside out.
Horrible Stay Horrible hotel, will never stay again. The hallways smelled like illegal drugs, and in the middle of the night there was always some sort of racket. The hotel staff was unwilling to confront the racket.
Worst bed i have ever slept on. The bed was so hard i slept in the chair never again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that the bed was not the best. We will look into this issue so all guests will have an excellent experience at our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible, no service, gross, not worth it. Terrible, non-existent service, blankets are old and scratchy and really gross, old moldy shower curtain that smelled. Do yourself a favor and pay a tiny bit more for a much nicer hotel. For only $10 more a night, I was able to switch to a real hotel.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.