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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Is a OK hotel for the price but, I would said most of the things were OK. Pro: -close to airport - kitchen was clean - bathroom and towels clean - the room was 100% smoke free Cons: -some sections of the hallway smell like someone was smoking What I HATE: - pillows smell really bad! - toilet paper was nasty
Business response:
Enrique, thank you for your review. We are sorry for the cleanliness issues you encountered while you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. On a positive note, we are happy you liked some aspects of our hotel. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
What office closed First the door was locked cause they were closed. Picked up phone 15 minuets no one answering another guest let us in. Staff was good went to room TV doesn’t work and stained carpet wow. Thank god I’m staying four hours only
Business response:
Reggie, we are disappointed reading you didn’t have an enjoyable stay with us. Please accept our apologies on behalf of our entire team for the issues you encountered in your room and at the time of the check-in. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Not honor The hotel did not honor my reservation. I was told they had sold out of rooms. Upon arrival prior to midnite, after being turned away, i had to find a mew hotel to stay at.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Bud bugs Within the first 5 minutes of check in we found bed bugs. The staff was excellent in refunding our rooms.
Business response:
Thank you for taking the time to write a review of your stay. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Not happy Found a cockroach, show head does not work(no water come out of it, I know how to use it), and lightfixture near the headboard burned out. I reported these problems to a receptionist at the hotel named Selena.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Would never stay here The room, smell, environment, and overall professionalism was so bad, I didn't even stay the night! I walked to the airport and slept on the airport floor, where I felt safer!
Business response:
Ron, I am sorry for the disappointing experience you had during your visit and apologize for the inconvenience you experienced. I have shared your concern with respective departments to ensure they step up their game and deliver a better service. Thank you again for your candid feedback, and we hope to welcome you back in the near future. Sincerely, General Manager
Staff performance mars experience. The hotel was good for a extended stay. The staff seems to not care about us. We had to call out to interrupt then so they could check use in. The landings of the elevator was so sticky that our shoes were sticking to the floor. This went on for three days.
Business response:
Thank you for your feedback. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. The condition you describe is unacceptable and not at all representative of our quality standards. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Front entrance carpet was dirt. Guests were sitting out front smoking. Some people don't like walking through clouds of smoke. Desk clerk was there and seemed ok with the crowded outdoor foyer area with smokers greeting in-coming guests. Desk clerk was nice, maybe too nice considering. I made a reservation for two had only one washcloth., bathed with a hand towel. Towels were thin and hard. A/c was sub par, barely kept the room cool. Room and building were old and needed updating. There were bugs in the room. Not worth the d... read more
Business response:
Marty, we’re sorry we missed meeting your expectations. Thanks for bringing the details of your stay to our attention. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our notice so we can address it appropriately. Also, we sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening.... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.