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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel experience I ever had It was the worst hotel in which I stayed, The toilet has poo and pipi, when we told the receptionist to clean she said it was not posible, she moved us to another room, then we we used the toilet it was not working, no running watter in the toilet, then,we report it to the receptionist, and she said there was nothing to do, they were oversold, and that there was no more room available, she gave us the oportunity to change to another hotel, but it was too late almost midnight, so we decid... read more
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you endured uncleanliness, maintenance issues, and a lack of customer service. In response to your feedback, we will be working harder on maintained quality for our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
When we. He led in we booked a 5AM shuttle to the airport. The next morning when we came to take it, they said it didn't run on Sunday. Needless to say, we had to scramble in -4 degree weather and snow to get to the airport.
Cheap, simple but poor handle on the snow/ice Ran out of "do not disturb sign". Did not shoveled or salted the parking lot or sidewalks. To-go breakfast as horrible, no lids for coffee cups. Room was comfortable and clean. Good water pressure and soft water.
Business response:
Thank you for taking the time to share your experience. Please accept our apologies that the snow and ice wasn't handled correctly. We will work with our staff on making sure this a priority. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Toilet wasn't working in the room, plus there was a lot of long term noisy construction workers staying there. The girl at front desk was nice and moved us to a quiet room at the end of a different floor.
Hotel linens The hotel sheets and wash cloths had pubic hairs on them! Not good at all!
Business response:
Thank you for providing us with details about your stay. The issues you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will increase inspections of rooms to ensure your experience is not repeated. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Good in a pinch as long as you don't expect servic The room itself was nice. Had kitchenette and a comfortable bed. Being was clean but there was hair in the shower (ick) and a sticky spot on the floor in front of the fridge. We used their extended parking option and the shuttle service. Their shuttle service drivers were wonderful and the parking well lit and safe. Front office customer service was lacking on the return stay (answered the phone "Hello" and we're not helpful when trying to contact the shuttle. We waited for ... read more
Only good for a one night stay Room temperature was off, bed wasn't that comfortable..
Business response:
Thank you for taking the time to write a review of your stay. We apologize that you found our bed to be not to your liking. We can assure you that we review comfort continuously. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that despite the experience you had, you will consider us again in the future.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.