Extended Stay America - Kansas City - Airport

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. Also, we have alerted our maintenance team about the water pressure, and they will check and fix the issue immediately. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although from the rating it seems overall you had a pleasant visit, we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and loved your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know liked our well-kept property as well as our courteous associates. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the overall condition of our property. We have discussed your feedback with our housekeeping and maintenance teams for review and action. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our staff went a step beyond to accommodate your request for early check-in and that you had a great time with us. Your compliments will surely be shared with our team. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Katy, thank you for choosing to stay at Extended Stay America. We are delighted to know you had a great check-in experience and that you liked our well-equipped kitchen. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management