Extended Stay America - Kansas City - Airport

Business response:

Michelle, thank you for staying at Extended Stay America. We are glad you liked our affordable rates and your well-appointed room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Don, thank you for choosing Extended Stay America for your needs. We are delighted to know that our airport location was the highlight of your stay with us. Thank you once more for your review, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Rajashree, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Reenea, thank you for taking the time to review our hotel. We’re glad to know you were pleased with the service provided by our staff and that overall you had a pleasant stay with us. However, we’re sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Hopefully, we will have the opportunity to make it up... read more

Business response:

Gary, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Lexi, thank you for choosing to stay with us at Extended Stay America. We’re glad to know you liked most aspects of our hotel and that overall you had a pleasant experience while you were here. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if this was not informed at the time of your arrival. It was a pleasure to have you as our guest, and we hope to see yo... read more

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tim, thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We truly hope this unfortunate situ... read more