Extended Stay America - Kansas City - Airport

Business response:

Reenea, thank you for taking the time to review our hotel. We’re glad to know you were pleased with the service provided by our staff and that overall you had a pleasant stay with us. However, we’re sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Hopefully, we will have the opportunity to make it up... read more

Business response:

Gary, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Lexi, thank you for choosing to stay with us at Extended Stay America. We’re glad to know you liked most aspects of our hotel and that overall you had a pleasant experience while you were here. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if this was not informed at the time of your arrival. It was a pleasure to have you as our guest, and we hope to see yo... read more

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Felipe, thank you for your nice review of the Extended Stay America. We are glad to know we lived up to your expectations in providing you a comfortable stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Carol, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Stacie, thank you for taking the time to review your stay. We’re glad to know you liked your room and that overall you had a nice stay. However, we’re sorry for the inconvenience you had in your room. We have asked our maintenance team to fix the issue you mentioned. We hope this will not overshadow your otherwise positive experience and hope to see you again. Sincerely, Hotel Management 

Business response:

Susie, thank you for your review. We are sorry our shuttle service did not match your needs. We invite you to stay with us the next time you are in this area. Sincerely, Hotel Management