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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated- surface clean was ok -rooms and items are very aged and in great need of replacement: such as facet and bath fixtures (rusted and or corrosion and build up); ironing board fell apart - fixtures in room for kitchen area are very dated - fridge was rusted and visibly worn; carpets are old and worn. Closet was not a closet it was a recessed area with some shelves and a curtain. Bathroom door in a colleagues room was missing entirely. Parking area and surface had lots of damage - grounds were not maintained and ev... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
noisy ac
Business response:
Douglas, thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the noisy HVAC unit. We have asked our maintenance team to address the problem with it. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Great location, easy access for what we were doing/ Room smelled like smoke - non smoking room and floors were dirty/sticky
Business response:
Thank you for being our guest at Extended Stay America. We are glad to read you had an overall pleasant stay and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room. Your concerns will be addressed with our housekeeping team so that corrective action can be taken. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.