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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed my stay It was good the only thing I didn’t like is the fact that I had to pay a refundable $100 fee on top of the price of my room price although I did get the $100 back within a week
We booked 2 rooms. 1 of the rooms had all the furniture sitting on the made beds. Also, no blankets on the bed. Overall hotel was very run down. Not the biggest issues, easy to overlook. But the thing that will cause me to NEVER return is I had to pay a $100 security deposit on EACH room. Not just a card number to keep on file…. The money was actually removed from my account. After it is inspected, it will take 7-10 BUSINESS days to have the money returned to my accountant due to upcoming Thanksgiving holiday, it will take l... read more
Business response:
Nikki, thank you for choosing to stay at our property. Please accept our apologies for your disappointment with our hotel policy and also you were not happy with our accommodations. Your feedback is valuable, and we will use it as a tool to improve ourselves going forward. Thank you again for being our guest. Safe travels! Sincerely, Hotel Management
Clean, friendly staff, just an older property needs serious remodel and it gets very noisy at 2:30 in the morning on weekend's 😒.
Business response:
Amie, thank you for choosing Extended Stay America and sharing your feedback. We are pleased to know you liked your cleanroom and courteous service. That said, we are sorry for not meeting all your expectations. Your feedback is important and has taken note of your concern and observation. We hope you will come and see us again soon. Sincerely, Hotel Management
Ehh. There’s no roaches or bugs at least I guess this hotel is good if you don’t have any other options and you’d rather not stay In a rat infested hotel. The room “appeared” to be “clean”, but trust me if you’ve stayed Jan. Decent-to-nice hotel you’re gonna thing the room is disgusting. I was scared to touch anything with my barehands. I didn’t smell any kind of cleaning products or cleanliness in general. However, it didn’t have a terrible smell. I’m pretty sure I saw actual blood on the floor. They don’t even give you bla... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action with all the team members as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Please consider us another opportunity to make this... read more
Better than I expected It was a nice place to stay
So close to the country club shopping and dining area.
Business response:
Anna, thank you for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Not bad for the price. My stay here was pleasant enough. If I had any kind of concern, it would be that I had to pay a deposit and wasn't really made aware of that, until I got there to check in. Still not bad though.
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.