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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent location and friendly staff. But there is a bad odor everywhere in the building and the shower is not clean.
Business response:
Thank you for your candid review. We are glad you were pleased with the service our associates delivered and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I’ve stayed here several times in the past and the area has changed drastically. The manager was super nice, but other staff and guests not so much. Interestingly there is construction next door and it’s difficult to get in/out of the parking lot because of construction debris.
Business response:
Thank you for choosing to stay with us again. We are sorry for the issues you encountered this time and regret the inconvenience caused. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
The sign at the street is hard to see d/t being blocked by a bush. The parking lot is narrow, but very secure I felt. The room was clean, and free of odors. Bed sheets, and towels were nice and white. Free of stains!! I feel they could update the mattress and it would be much better.
Business response:
Thom, thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us and liked our clean and comfortable accommodations. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Anthony, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,251 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.