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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Solid affordable option on the plaza. Solid place to sleep 2 minutes walk from the plaza. Nothing fancy but comfortable for a good price. Includes kitchenette and fridge.
Business response:
Kenneth, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you found us to be a good value and that you were impressed with our apartment-style accommodations as well as the ideal location. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Great location. Property was visibly dirty and understaffed to keep up with volume of guests. Grounds and parking lot messy. Rooms had areas of flooring not well cleaned. Staff was friendly and helpful but short handed.
Business response:
Thank you for being our guest. We are pleased you liked our location as well as the associates, but we are sorry for the cleanliness issue you encountered. Please rest assured that your comments have been shared with the housekeeping team to be more diligent going forward. We value your observation and hope to welcome you back in the future for a memorable experience. Sincerely, Hotel Management
Basic, no frills hotel This is a very basic, no frills hotel. The price and location is very good, but don't expect any luxury. We were there with a group of people and I wish I had chosen a hotel with a nice lobby since we often met in the lobby to go places. There was a small room with two chairs and a christmas tree where we would meet. We had a few problems with one of rooms not having heat (they were moved) and another smelling weird. There are no blow dryers in the rooms, you have to go to the front desk and pick one u... read more
Business response:
Thank you for being our guest. We regret your disappointment with our lobby. We are also sorry to learn about the issues you encountered in our rooms. We have asked our housekeeping staff to make sure our rooms receive a deep clean to remove the smell. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
It was a smoke-free room however when we walked in, it smelled smoky as if it had previously been a smoking room. You could smell it in the air. I had some perfume spray and sprayed that around the room to help a little bit.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
7/10 Hotel staff was very nice however the room was a little dirty. The shower had orange steaks on the tub and there was trash and empty water bottles under the bed. The room also smelled the smoke.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay and that you were impressed with our courteous associates. However, we are sorry for the housekeeping and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams so that we can improve our service and facilities. We hope you will return so that we can make it up to you. Sincerely, Hotel Management
Room was clean, heater worked well. Will differently use Extended Stay America again
Business response:
Thank you for being our guest at Extended Stay America. We are glad you had a nice time with us and that you were impressed with the well-appointed accommodations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.