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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled terrible. We’re guessing it was an odor from something someone cooked on a previous stay but not real sure. It made staying in the room difficult. We borrowed a bottle of Febreeze from the cleaning cart and sprayed everything in the room made of fabric but that only helped temporarily. The hotel didn’t have any extra rooms so we were stuck. A night away without the kids was definitely ruined by this offensive odor. The rest of the property seemed clean and orderly, the staff was friendly and helpful, and the... read more
Business response:
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced in your room and regret that it compromised your stay. We have asked our housekeeping staff to make sure this room receives a deep clean. On a positive note, we are happy you liked our well-kept property, friendly staff, and convenient location. We hope you will consider and give us the chance to serve you better in the future. Sincerely, Hotel Management
The manager and staff are so friendly and extremely helpful.
Business response:
Thank you for commenting online regarding your visit to Extended Stay America. It is a delight to know you were treated exceptionally well by our staff and their friendly service made for a memorable experience. We would like to thank you once more for praising our team, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Plaza stay Everything was fine except the check in took way too long. Only one person and 4 people waiting.
Business response:
Virgil, thank for the feedback. We are glad to read you had a comfortable stay at Extended Stay America. However, we apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Very clean and smelled good in the rooms/halls. Friendly front desk service both the AM and PM we were there.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Could have been better. I payed for and had requested a king room. Upon check-in, after the price was confirmed, I was told no kings were left and got stuck in a room with only a queen size bed. Right off the bat I feel like a bait-and-switch victim. I wish I had been offered a discount. Something. Room was adequate otherwise. Nothing special. It badly smelled of cigarettes. Staff was polite. Poor view of a great part of Kansas City. Great location. Many things in walking distance. Fairly quiet Saturday night. I just can't g... read more
Business response:
Patrick, thank you for being our guest and providing your feedback. We are happy you liked our courteous staff and convenient location. However, we apologize we were not able to accommodate you with the suite of your choice and also apologize for the service issues you encountered. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry and ho... read more
The checkin took 30 mins despite only 2 ahead of me as there was 9nky one lady at front desk. The breakfast area is just the front desk and comprises ofn mini muffins and fronola bar which they keep locked in the cupboard. The bathroom fan never worked and never fixed for the stay. Entire hotel had a damp/moldy smell.
Business response:
Thank you for your review. We are sorry for the time taken at check-in. Your feedback will be shared with the front desk so that we are more diligent in our service levels going forward. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. Please provide us another opp... read more
Spacious room that was clean. Noted a musty smell upon entering room and window was left open. We heard and felt the exit door 2 rooms dien ebery time it ooem and slammed shut. It literally shook the walls. It was quite after 10pm and rhe beds were comfy
Business response:
Thank you for the review. We are sorry for the musty smell in your room on your arrival. We have shared your concern with our housekeeping team. We also regret the noise issue you experienced form the exit door. Your feedback is most valuable for us as it will help to improve our guest experiences. Ona positive note, we are glad to read you liked the spaciousness of your room and the comfort of our beds. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.