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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place
The area around the hotel is under a lot of construction and road work, so visibility of the hotel was a little difficult to determine where to turn into for parking. The district has plenty to do. We went to Kelly's Irish bar nearby. Guy's Deli is inside, highly recommend.
Business response:
Dear Lana, Thank you for your feedback. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
The location is perfect for enjoying the Plaza. The hotel is somewhat run down and in need of some upgrade.
Dirty Foors in room 311
Business response:
Dear William, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Manageme... read more
Not quite perfect but good for sleeping I was not here for long as I checked in late for one day. What I needed it had. A good bed, and it was pleasantly quiet. There was a cleaning problem on the kitchen floor, a problem with the toilet, but I got the rest I needed. If I stayed longer I am certain they would have taken care of these problems. This is my 2nd time to stay here.
Business response:
Dear Dan, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Thank you for bringing this to our attention. We are carefully reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
The staff was friendly. The room was comfortable. We liked having a microwave and refrigerator. Having coffee in the room or available in the lobby 24/7 would have been nice. The shower had a leak and was spraying into the ceiling. There was road construction so it was hard to get in and out of the motel. (That isn't the property owners fault).
Business response:
Dear Cassandra, We express our gratitude for choosing our establishment and are pleased that your overall visit met your satisfaction. However, we extend our sincere apologies if any issues marred the excellence of your experience. Your feedback is invaluable, and we are actively taking corrective measures within the relevant departments to prevent similar occurrences for future guests. We appreciate your patience and hope for the opportunity to provide you with the flawless experience you deserve during your next visit.Sinc... read more
The lobby and hallway had an odor. The room thankfully didn't.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that the room met your expectations. However, we apologize for the odor in the lobby and hallway areas, as this does not reflect our standards. Please be assured that we will address this issue promptly to ensure a more pleasant environment throughout the property. We appreciate your input and hope to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.