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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent property Overall a great property with friendly, helpful staff. Clean, spacious room. The cabinet door in the kitchen was loose and would not close. One notable concern was the strong odor from the hallway carpet on the 2nd floor. The smell was so bad I had to hold my breath to get to my room. It very much needs to be steam cleaned and sanitized. Secondly, the truck next to my car was broken into and I had to move my car in front of the hotel to be safe.
Business response:
Dear Khalid, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved your spacious and clean room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks about the carpet on the second floor are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Considering our helpful an... read more
Adequate Adequate
Breakfast wasn’t nothing to look forward to more like snacks for breakfast not breakfast and the ice machine didn’t work
Business response:
Dear Sheena, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to see your generous rating; however, we apologize for any disappointment caused. We appreciate your comments regarding our complimentary grab-and-go breakfast and the ice machine. We will share your valuable insights with our team to ensure a more fulfilling experience moving forward. Thanks again for being our guest; we hope to welcome you back soon for the seamless visit you deserve.Sincerely,Hotel Management
Scenery from window was of rrmpty lot with homeless items. . .cart and storage.. To clarify.location was next to parking lot and between 2 buildings. Really , ,no one.noticed? ELevator needs to be fixed. When I tried to go DOWNSTAIRS ON ELEVATOR ONE ELEVATOR ALARM GOES OFF. EARLY IN AM.
Business response:
Dear Leo, We are sorry to hear about the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the scenery from your window and the elevator. Your feedback is valuable to us, and we have addressed these concerns with our team to ensure improvement and a more convenient stay. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations in this instance. We appreciate your patience and understanding and hope to h... read more
It’s cool the construction is terrible but I’m enjoying my stay
Business response:
Dear Sheena, We are pleased to receive your feedback regarding your recent stay. While we are sorry to hear that the ongoing construction work caused some inconvenience, we appreciate your positive outlook and determination to enjoy your stay. It was such a pleasure to host your visit, and we want to thank you for choosing us. We look forward to many more visits with you!Sincerely,Hotel Management
Curtain in the room was damaged and to small for the window.
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.