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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room dirty. no remote had to get a new one from desk. dissapointed for a Marriot property.
Business response:
Dear Scott, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Staff was friendly and helpful.
The staff was very friendly and willing to help when we had to leave early.
Business response:
Dear Charles, We were delighted to read your positive review about Extended Stay America. Your kind words are a testament to our team's commitment to delivering exceptional hospitality. We eagerly await the chance to host you again and strive to be your top choice for accommodation whenever you are in the city.Sincerely,Hotel Management
The room was beautiful and my dog and I were very comfortable.
Business response:
Dear Karen, Thank you for your recent stay at Extended Stay America. We are pleased we could make you and your companion most comfortable during your stay. We work hard to deliver an exceptional experience for all of our guests, even the four-legged ones, so we celebrate reviews such as yours.We look forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management
Great value for the price Staff was very friendly, location was excellent in relation to family, food, shopping, entertainment etc. The grab and go breakfast was nice. The room and facility were very clean but could use some updates.
KC overnight We had pleasant 1 night stay. Halls and room were clean. Dated, worn bathroom tub was biggest detraction. Since it's an older extended stay motel, cooking smells wafted the halls at meal times, and sounds could occasionally be heard from neighbors, but not too much. Sleeping was no problem.
Business response:
Dear Curtis, We appreciate your high rating and are glad that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Had a kitchen in the room, but no utensils. There was a card that said we needed to check them out if we wanted them. We asked for forks. All they had were big spoons.
Business response:
Dear Jessica, One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We also apologize if some of the cutlery or utensils you needed were not available at that moment and regret the inconvenience this caused. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you pro... read more
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.