Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Dear Emma, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Karina, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We have shared your feedback with our food & beverage team regarding breakfast. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Si... read more

Business response:

Dear Markus, thank you for your recent stay and your candid feedback. We are happy that you have enjoyed most aspects of our hotel. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Yehides, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management