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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel a little hard to find but close to shopping. Staff were friendly and responsive. Fragrance was heavy and wondered what it was masking. Evidence of aging structure I.e. rust, mildew ... Ice machine broken.
room change We were informed last minute that the king room we booked was no longer available to us...due to unforseen circumstances. We were given smaller room and comped a room for the future. Fair enough but a little concerning that our reservation was not really secure
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that the room you reserved was not available. Please know that this is not a normal occurrence for us to not have the correct room type for our guest. I am working with my staff to investigate the cause of this issue so that we can prevent your experience from being repeated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Essentials Didn't know I had toast for the supplies for the kitchenette. There were no utensils/pans/dishes in the room, nor was I asked if I needed them upon check in. It wasn't until I was 3 days into my trip that I overheard the front desk asking someone else checking in if they needed the supplies. My room was cleaner when I left, then when I checked in. :(
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed that no one informed you about our dish request policy. Please accept my apology. In response to your feedback, I will be working with my front desk staff to review our check-in procedures to ensure that your experience is not repeated. As well, I do apologize that your room had cleanliness issues upon checking in. As this hotel's manager, I will be reviewing our cleanliness procedures with my staff to ensure that this does not happen again. Thank ... read more
Decent enough, at a discount rate Friendly staff, good location, rock hard bed and hair in the bathtub. Breakfast bar was small but adequate with coffee, fruit, granola bars, and oatmeal. Far from the worst hotel I've stayed in. I would stay again, but only at the rate I paid through Expedia.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our friendly staff and location; however, the situation you described regarding the hair in your tub is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I am working diligently with my housekeeping staff to review our cleanliness procedures to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to conti... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 4.3 star rating with 1,292 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.