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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay When they say breakfast I thought they meant breakfast
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with our grab-and-go breakfast options. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Getaway Waited for guest service when I arrived But the room was available when and the unit was clean some one took all the hangers but that issue was resolved quickly. Guest service was good.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you had to wait to check in. Still, we are very happy to know that we were able address your concerns and assist with fixing the issues you encountered. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
hotel ok except for housekeeping While I was in the shower, the male housekeeper opened the door as much as he could (the latch was thrown, otherwise I'm guessing he would have come in). He asked if I was checking out. When I told them I had a late checkout he slammed the door. For a female traveling solo, having a male open your door while showering and ask questions is a little disturbing.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding our staff is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am going to speak with our entire team to make sure late checkout requests are not overlooked again. I will also address the sensitivity and respect that needs to be maintained for guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended S... read more
Good location on Metcalf The hotel is currently having a wing renovated so the elevator closest to my room was closed off. The breakfast was not quite as expected. A grab-and-go with only muffins, a piece of fruit and coffee - nothing hot - which is what I've come to expect from motels/hotels that advertise "breakfast".
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Awesome beautiful place.. I stayed one day room was upgraded cooked a meal for my friend and I really enjoyed the home feeling the room created.
Worse room experience Rolling chair had stains, inside door lock was broken, no extra toiletries(i.e. Toothpaste, toothbrush, lotion) radio didn't work. guess we got what we pay for.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping and maintenance staff to ensure that each guest has a comfortable stay. I will also work with our staff to make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only h... read more
Very Happy with Stay Our guys said these rooms at Extended Stay were very clean and comfortable. Just didn't have a coffe maker in the rooms - which they thought was odd. Always nice to make coffe while you are getting ready - but the just went downstairs to get some - very happy with stay.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that we failed to communicate our dishware policy. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. Still, I am pleased to read that you had a great stay overall! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 4.3 star rating with 1,292 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.