Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Thank you so much for posting a review of our property. It's great to hear that you found our hotel to be such a great value for the area. We try to make all of our guest have a home away from home experience at the best price available. We really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope to see you again soon. 

Business response:

Thank you so much for posting a review of our property. I am glad that you had a great stay with us overall; however, please accept our apologies that you were not satisfied with the TV channel selection, and that there was no listing available in your room. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for your comments. We hope to see you again soon. 

Business response:

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that other guests were inconsiderate. I will work with my staff to ensure that we are better monitoring noise at our hotel so that we can prevent your experience from being repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.