Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Kristy, thank you for choosing our hotel and taking the time to share your review. We apologize for the cleanliness issues and the inconveniences you faced with your initial room. Please know that we will address this concern with our housekeeping team to better our accommodations going forward. We also regret your disappointment with the location of your room and are sorry for the noise disturbances during your stay. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are ... read more

Business response:

Jan, thank you for posting a review of your stay with us at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience; therefore, it is very rewarding to read how much you enjoyed our superior hospitality and prime location. We will be sure to share your compliments with our team. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. We are sorry for your disappointment with the overall condition of our property and for the smell you experienced while you were here. We have processes in place to make sure every area is maintained in good condition throughout the day. Your feedback and concerns have been shared with the appropriate staff members in order to spark improvement in the service we provide to our valued guests. We hope you will give us another chance if you return to our area so we can make i... read more

Business response:

Lakicia, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management