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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Few unruly guests but thats not extended stay fault. Property was really clean with knowledgeable friendly workers. Excellent stay
One night was fine Shower was not clean. Toilet dirty on the outside. Only two hangers. But a full fridge and kitchenette. Sheets and towels look a little worn/older. Floor had new tile. But not sure if it get mopped or not. Overall not unbearable, but was cautious with surfaces and wiping things down. Air system worked well
Business response:
Thank you for selecting our hotel and evaluating your experience. We sincerely apologize for the cleanliness issues you had in your suite that caused inconvenience. We will discuss your comments with our housekeeping team to be more diligent moving forward. On a positive note, we are glad you liked having a well-equipped kitchenette that was helpful with cooking meals for yourself. We hope you will allow us to deliver a much better stay on a future visit. Sincerely, Hotel Management
Floor in hallways had paper and other items left lying, floor by connecting door to the other room was sticky and found trash between the beds on the floor. Only one wash cloth for two people.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Me gusto mucho la habitacion full recomendado.....
Great location with tons of shopping and restaurants nearby. Very few amenities, rust on the bathroom fixture, cold floor and needed a rug.
Business response:
Carolyn, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall and that our location worked well for you. We also appreciate your constructive feedback and hope to have the chance to welcome you back soon. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Poor front desk help. Apparently, her cigarette was more important than my questions or need of assistance. However. The next shift front desk clerk was fantastic and helpful.
Business response:
Scott, thank you for your honest evaluation. We are glad you were pleased with most aspects of your stay. However, we apologize for the unpleasant experience you had with one of our front desk associates delivered. We will review this with the appropriate individuals and take steps to ensure we are well-poised to serve you better. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.