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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would like to have an actual breakfast, not just coffee to go
So the front desk lady has been super helpful to the best of her ability, but when I got there to check in she said they were overbooked. So the only room available was the managers suite. It wasn’t made up and the bed was a queen, I
Business response:
Mia, thank you for your review. We are glad you were pleased with the service provided by our front desk team. However, we regret the issue you had with your reservation. We hope to see you again. Thank you! Sincerely, Hotel Management
If you need somewhere just to sleep overnight it’s ok. The area is decent and convenient to the interstate and food places. The cleanliness of the hotel is poor. No detailed cleaning getting done, very dusty and stains throughout the room and appliances.
Business response:
Kindell, thank you for sharing your experience at our hotel. We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us a second chance to deliver the type of experience you should always ex... read more
The beds and the room was decent size.
Business response:
Rhinda, thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our spacious accommodations with comfortable beds. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
The heater only would blow out freezing cold air. Absolutely no heat would work in February during a ice and snow storm.
Business response:
Patricia, thank you for taking the time to evaluate your stay. We apologize for the issues you encountered with the air conditioner and are sorry for the inconvenience this caused. We will share your comments with our engineering team and make sure the problem is fixed. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Even in pain it was comfy We were in town for husbands surgery so under the circumstances accomodations were in just fine.
Business response:
Shirley, thank you for choosing to stay at Extended Stay America and providing your feedback. We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. It is gratifying to know that our accommodations were comfortable and that you and your husband were relaxed during your entire stay. Thank you once more for being our guest, and we hope to have you as our guest again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.