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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here for two weeks & they did not clean the room one time.
Business response:
Thank you for being our guest. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Pretty rough--but priced accordingly I needed a room for a last-minute overnight stay in Overland Park and prices for higher-rated hotel brands seemed unusually high. My wife and I didn't need more than a place to sleep, so I opted for this less-expensive option. Sometimes you get what you pay for, you know? The bed was assuredly not actually queen-sized ... the bedspread had a 1-inch square hole carved out of it (I turned back the bed upon arrival so my wife wouldn't notice that!) ... the bathtub faucet ran at little more t... read more
Business response:
Thank you for choosing our hotel for your overnight stay. We are so sorry for the issues you outlined about your room and that you could not get a comfortable night's sleep. We have shared your comments with the appropriate individuals so that corrective actions can be taken. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
The entire hotel smelled like pot! Our room was clean and smelled just fine, but the minute you stepped into the hallway…pot. Staff was very nice.
Business response:
Lynne, thank you for being our guest. Although we are glad you liked our devoted associates as well as your refreshing suite, we are sorry for the specific concern you mentioned about our hallways. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your visit. We will follow up on this matter to ensure it is not repeated. We hope you will give us another chance to welcome you in the future. Sincerely, Hotel Management
First room they put us in wasn’t cleaned. So we moved rooms and after being asked if we have a dog, was put right next to a room with a dog and loud adults
Business response:
Kristy, thank you for choosing our hotel and taking the time to share your review. We apologize for the cleanliness issues and the inconveniences you faced with your initial room. Please know that we will address this concern with our housekeeping team to better our accommodations going forward. We also regret your disappointment with the location of your room and are sorry for the noise disturbances during your stay. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are ... read more
Very pleasant and helpful staff. Manger was very helpful in changing rooms. Overnight female was excellent and super friendly.
Business response:
Jan, thank you for posting a review of your stay with us at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience; therefore, it is very rewarding to read how much you enjoyed our superior hospitality and prime location. We will be sure to share your compliments with our team. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,269 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.