Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Dear Derek, We appreciate your feedback and apologize for any inconvenience during your stay. Our team aims to provide a clean and comfortable environment for all guests. Your comments are valuable, and we're committed to ensuring a more pleasant experience for you in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Sharon, We want to express our gratitude for selecting our hotel for your recent visit to our area. We value your feedback and sincerely apologize for the less-than-satisfactory experience you had during your stay. Your feedback has been shared with our team to prevent similar issues from occurring in the future. We are committed to making improvements and would be delighted to have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Chelsea, Thank you for taking the time to leave a positive review about your recent stay with us. We are delighted to hear that Ruslan provided excellent service during your check-in process and ensured that you had all the soaps you needed. We greatly appreciate your kind words and will make sure to pass on your praise to Ruslan. Our team works hard to provide exceptional service to all our guests, and it is always rewarding to receive positive feedback. It was a pleasure to have you as our guest, and we hope to see yo... read more

Business response:

Dear Monique, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope y... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 9136619299. 

Business response:

Dear Takahisa, Thank you for taking a moment to share your experience. We are delighted that you had a pleasant stay with us. However, we apologize that your visit was inconvenienced by noise from other guests. Feedback like yours gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your recent stay. It is wonderful that you enjoyed our outstanding service and convenient location. Thank you for mentioning what a great value we offer to our guests. We are thrilled to share your feedback with our team, as they always love hearing from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management