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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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breakfast was not up to par - just muffins. oatmeal and coffee
Business response:
Dear Michael, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for your disappointment with our breakfast, which kept it from being perfect. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Elevator didn’t work
Business response:
Dear jason, Thank you for reviewing your stay. We never want to disappoint you, so we apologize for the inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. Thank you for your candid feedback; we cannot improve without it. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
Close to our family across the major street into a residential area. Well lit and traffic signals and sidewalks made walking to visit relatives very easy and convenient. We were disappointed in the amenities--eg, coffee maker but no filters. No dish soap or handtowels so we couldn't make use of the kitchen facilities. Pillows were lousy but bed was comfortable.
Business response:
Dear Joycelyn, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Room floor was dirty my wife feet was black on bottom of her feet
Business response:
Stephen, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.