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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Extended Stay America Hotel Kansas City - Overland Park - Quivira Rd. is located at 10750 Quivira Rd, Overland Park, KS. This business specializes in Hotels & Motels and Other Lodging.
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
come prepared The staff was accommodating and helpful. The bed was comfortable. The property was a dump! I booked and extended stay so I wouldn't have to go out to eat. I arrived and there were no pans, dishes, kitchen towels, utensils or even a garbage can - the place was bare! I had to ask for pans to cook and a cup and dish to eat off of. No hair dryer. I had to leave the fan on and door closed in the bathroom because it smelled of urine so badly. The floor hadn't been swept and the hall wasn't swept the whole time I stay... read more
Business response:
Thank you for being specific in your evaluation of our hotel. While you liked our staff and your comfortable bed, we sincerely apologize for the cleanliness you experienced in your room as well as in the hotel. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen to make you feel at home while away from home. We also have hairdryers and certain compli... read more
Overland Large room... uncomfortable bed...2 small pillows on a King size bed??... no furniture...exposed wiring...the place needs an interior makeover!
Business response:
Clark, thank you for your review. We regret not meeting all of your expectations and are sorry for the issues you encountered. We have taken note of your feedback and will make the necessary changes. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I asked for a couple of extra pillows. I had to go to the front desk to get them myself. There were no dishes for using the kitchen facilities.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suitesWe appreciate your business and hope you will consider staying with us onc... read more
My first and last extended stay There were long black hairs in the bed linens, in the towels, in the shower, and on the ceiling of the shower. The room had an odor of a wet dog, the bathtub did not drain whatsoever, and there is an unknown brown substance on the curtain rod that looks like feces. Lastly, I may have overlooked it, but it would be nice to know that the room with a kitchenette had no pots, pans, cutlery, cups, or plates. Zero kitchen utensils. On the positive, the location is close to the 435, the AC works well... read more
Business response:
David, thank you for your candid evaluation. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards re... read more
Decent value. Overall average. We liked the value for a small suite with kitchenette. However, the sink drains were all plugged, there were no kitchen supplies (advertized to be there) and we received only tiny amount when requested and no coffeemaker (advertized to be there) and no coffeemaker available when requested. Therefore kitchenette was of minimal use. Room was clean overall and stay was pleasant with exception of kitchenette.
Business response:
Randal, thank you for posting a review of your recent stay. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Carpet in need of replacement. Large ants in bathroom. NO coffee pot in suite. None available due to Covid. NO coffee in lobby. Smell of cigarette smoke near our 3rd floor room.
Business response:
Thank you for taking the time to share your feedback. We regret your disappointment with some of our amenities not being available due to current circumstances and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service ... read more
Friendly staff—people smoke inside :( Carpet is filthy and stained, people have been smoking inside.
Business response:
Thank you for your review. We apologize for the concerns you had due to the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify this concern. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here.Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 4 star rating with 816 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.