Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Dear Sarah, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city.Sincerely,Hotel Management 

Business response:

Simone, thank you for sharing your experience at our hotel. We regret not meeting your expectations and the disappointment you had with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Dolores, thank you for your candid evaluation. We are glad you were pleased with most aspects of your stay. However, we regret our beds were not to your comfort and the inconvenience you experienced with the breakfast. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Charles, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ginny, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Craig, thank you for your review. We aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Jason, Our gratitude for taking the time to review your stay with us. We hope your overall stay with us was comfortable. However, we are sorry for the inconvenience you experienced due to not getting hot water in the bathroom. Thank you for letting us know as it will help us to improve our future guests’ experience. We hope the other positive aspects of your stay will allow you to come and see us again the next time you visit Kansas City. Sincerely, Hotel Management