Extended Stay America - Kansas City - Shawnee Mission

Business response:

Patricia, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Mikyla, thank you for posting your review of Extended Stay America. We are delighted to know you had a comfortable stay and that you were pleased with our services. However, we are sorry the incidental fee came as a surprise to you. Thank you once again for being our guest, and we look forward to seeing you. Sincerely, Hotel Management 

Business response:

Shajuana, thank you for being a guest at Extended Stay America. It was a pleasure to know you had a comfortable stay in your well-appointed suite and that you were impressed with the service you received from one of our courteous front office associates. Thank you once again for selecting us, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our ideal location and found us to be a good value. However, we are sorry we missed meeting some of your expectations. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward. We appreciate your business and hope you will choose us the next time you visit this area. Sincerely, Hotel Management 

Business response:

Chris, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Carlos, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Nicole, thank you for rating your delightful experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you loved our well-kept property and that you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Sherry, thank you for taking the time to post your review. Although you were pleased with our front desk service, we are sorry for the housekeeping issues you experienced and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management