Extended Stay America - Kansas City - Shawnee Mission

Business response:

Maria, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for any inconvenience you had due to our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. On behalf of everyone here, we invite you to revisit... read more

Business response:

Thank you for staying with us and for your kind review. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Mariah, thank you for being our guest. We are sorry your suite was not up to your satisfaction and for the issues you encountered in it. We value your feedback, and we will address your concerns with our team to take appropriate actions. We also regret the incidental charges came as a surprise to you and the inconvenience caused for the same. Please know that the charges are credited back to you within a few business days. Moreover, when lost items are found in the hotel, our staff is dependable and well-trained in the prope... read more

Business response:

Hayley, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rose, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Marlon, thank you for your fabulous rating, and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Michael, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Jalene, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management