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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was a home environment. Security lock was not properly screwed in, missong some screws.
Staff was extremely nice, checking in and out. Only issue we really had was the kids above us decided to run around and jump at 2am.
Business response:
Dear Paige, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management
Location was convenient for our purposes. Disappointed in dirty floor & tub, rusty microwave & unstable toilet. Front desk staff explained lack of housekeeping staff so some rooms not cleaned, therefore unavailable; kept calm & professional in a very difficult situation. She checked for us & found no room at nearby Am.Ex.Stay. We did offer to take any room rather than seek another location late evening. Did have fresh linens, new rerfrig, clean kitchenette area, comfy bed, desk. Have never had this happen w/ AmExt Stay befor... read more
Business response:
Dear Richard, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our location. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Would have been nice to have trash cans in our room
Business response:
Dear Diana, Thank you for choosing Extended Stay America for your recent stay in Kansas City. We are glad your overall experience was pleasant, and we appreciate you for taking the time to share your review. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We’ve shared your concerns with our housekeeping team to ensure a better guest experience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely... read more
Will Well, let’s see it started out with the fact that nerve that the hotel did not accept cash that was not cool. When we finally got that issue figured out, we went into the room it smelled funky the carpets were dirty, the shower curtain rod had pulled loose from the wall actually someone who ripped out a molly, bolt that held it, the faucet for the bathtub ran all night .
The parking lot had trash all over The room was trash, huge patched holes stains on lamp shades, bathroom door was falling apart, the sheets were clean. Kitchenette but nothing else to use, not that would have felt safe using even a fork from that place.
Business response:
Dear Stephanie, Please accept our apologies for the issues you experienced during your recent stay with us. We always strive to provide a clean environment, excellent service, and an exceptional experience for our guests, so we are sorry that we fell short of meeting your expectations. We understand how frustrating it must have been to encounter various issues during your stay, and we sincerely apologize for any inconvenience caused. Rest assured that we take your concerns very seriously and will share them with the appropri... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.