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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Satisfied Check in was slow due to a new employee without supervision. Key card wouldn't open room door. Room smelled musty. No towels in bathroom either.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the lack of service issues you experienced from our side. We strive hard to reach all our guests’ satisfaction, but we sincerely apologize for failing in this while you were here. We have discussed your review with the respective teams for better improvement in our service delivery. Sincerely, Hotel Management
My room was a non smoking room and it smelled like cigarette smoke, three of the lamps didn't work, there was trash under neath the bed, my card stopped working three times, the area was suspect, slow running drain in the tub, refrigerator barely closed, no cups plates or silverware, constant police prescence
Business response:
Christopher, thank you for your detailed review. We regret not meeting your expectations and apologize for the issues you had with your room. We will share your comments with our maintenance team and make sure the problems are resolved immediately. We also want to inform you that we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your f... read more
The staff wasn’t friendly and not everything was in great condition.
Business response:
Heidi, thank you for your feedback regarding your stay. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Don't expect much The area and motel are pretty sketchy. You get what you pay for. The kitchen area with a stove and larger than usual refrigerator would be very convenient for longer stays. Not very clean but not awful either. Don't expect much.
Business response:
Thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our kitchenette facility. However, we are sorry for not meeting all of your expectations. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Great location.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The worst thing about this extended stay was I was not told about a 200 deposit upfront, Horrible
Business response:
Anthony, thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.