Extended Stay America - Kansas City - Shawnee Mission

Business response:

Dear Rocio, thank you for choosing to stay with us and for taking the time to leave your review. We believe our excellent accommodations and convenient location make us a great choice. It was our pleasure accommodating you. We hope you will make our hotel your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Dear Jennifer, thank you very much for posting a review of your stay. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. Thank you for mentioning what a good value we offer to our guests. We look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Dear Bolade, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Brittany, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Tara, thank you for taking the time to give us your feedback. We are happy your overall visit was enjoyable, but we are sorry for not meeting some of your expectations with our rooms. Our front desk is available and happy to assist in any way to ensure you have an enjoyable stay, so we regret we were unaware of the issues while you were here. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management