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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The external part (corridor, staircases) of the hotel was unclean with cigarettes stub littered over the place.
Business response:
Dear Bolade, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
As a travel nurse I was staying at a motel 6. 3 nights prior and the lady got me into a room very quickly and was really nice , wasn’t rude . She was great . That same night I had a family emergency so I went in asked for a refund and they gave me everything back all but one night which is understandable! They were great people there
Business response:
Brittany, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Hit n Miss Non working phone, cobwebs, shoddy wifi and the additional $200 security deposit SHOULD be explained prior to the time of check in...
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Nate basics home. Better for contractors and workers. No coffee maker in room, limited amenities, hard, hard mattress. Sheets were clean
Business response:
Tara, thank you for taking the time to give us your feedback. We are happy your overall visit was enjoyable, but we are sorry for not meeting some of your expectations with our rooms. Our front desk is available and happy to assist in any way to ensure you have an enjoyable stay, so we regret we were unaware of the issues while you were here. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management
Construction around property. Difficult to reach 2nd floor in one building. Not keeping up on interior maintenance of rooms. Reasonably quite.
Business response:
John, thank you for taking the time to share your feedback. Please accept our apologies for the inconvenience you experienced due to our ongoing repairing work. It is disappointing that you did not enjoy your stay. We have shared your concerns with our team to be more diligent going forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.